contracts & allocations CoordinatorPearson

About Pearson
We are the world's learning company with more than 20,000 employees where we serve people in the community (nearly 200 countries). We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalised learning at scale. We believe that wherever learning flourishes so do people. At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. From shaping lessons of the future, to taking assessment of learning online, we are always re-examining the way people teach, tutor and learn best. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology-and each other to surpass these boundaries-we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse and where our people can be themselves so we can reflect the customers and learners we serve.
Pearson is regularly featured on the Forbes list of Best Employers and we are recognised in the Best Employers for Diversity 2019 awards. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO)
About the role
To manage the deployment of our examiners, moderators and verifiers, known as Assessment Associates (AAs), to assessment roles in a given area. To be responsible for ensuring that sufficient AAs are contracted to meet target requirements for all areas that the Contract & Allocations Co-ordinator is responsible.
Key Accountabilities
Taking responsibility for a given area from across the range, to manage and facilitate the contracting, deployment and allocation of AAs for each period of work, in line with forecast requirements and to tight deadlines.
To assess requirements and despatch sufficient contracts to ensure full coverage of the area is achieved by the target date, following up non-replies and 'topping-up' to cover AA withdrawals.
To be the customer facing contact for the subject areas responsible for.
To build a collaborative relationship with each of the stakeholders in that designated area of responsibility.
To lead, and work with, the seasonally contracted Deployment workforce to meet KPIs and deadlines.
There may also be a requirement to become involved in a specialised area, such as the deployment of visiting examiners for Drama, PE and Modern Foreign Languages, or the deployment of non-AA activity to serve other Pearson projects and ventures.
To maintain a customer service focus on the relevant AA group, managing the relationship from the list of available examiners through to standardisation, and re-standardisation if required. This will involve responsibility for maintaining and updating records using different database systems and responding to queries, both directly and via the Customer Relationship Management system.
Proficiency needs to be established with various systems including Gateway, iSeries and Business Objects to ensure that all information is correct and up to date, so that the interface with other interdependent systems is secure.
Assisting with additional or ad hoc contracting during busy times or to cover during absence.
Assisting colleagues within the Deployment team with their workload during peak times.
Liaison will be required with other areas of the business in order to achieve business objectives.
Key Challenges
This role is business-critical and covers an essential phase in the successful delivery of each contracting period. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities, meeting deployment targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc.
Qualifications
The Person
The successful applicant will have experience working in a busy office environment and will be able to demonstrate:
An ability to work effectively to tight timescales (Essential)
A commitment to delivering against KPI's and broader business objectives (Essential)
A keen attention to detail (Essential)
Experience of working in constantly changing environment and ability to multi task. (Essential).
Experience of dealing with confidential Information (Essential)
A willingness to support colleagues (Essential)
An understanding of the Education Sector (Desirable)
I.T Literacy
Intermediate MS Word and MS Excel, MS Outlook, MS PowerPoint (Essential)
Use of databases (Desirable)
Working Pattern
Standard 37.5 hours a week, office hours, Monday - Friday but will be required to be flexible during busy periods including the possibility of working at weekends occasionally. Overtime may be paid or offered as time off in lieu.
What can we offer you
Here at Pearson we also offer a great package and a fantastic range of benefits that you would expect to receive in a global organisation. Including 25 Days annual leave, this increases by 1 each year up to 30 days with the option to buy and sell up to 5 days per year on top of this. Pearson's other benefits also include a fantastic Pension plan, private medical insurance, private dental care, season ticket loan, eye tests, cycle to work scheme, volunteering days, discounted products and services from leading companies and much more.
Diversity and Equality
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That's why we're committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that's inclusive and diverse - and where our people can be themselves - so we can reflect the customers and learners we serve.
Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.
We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.
Learning is the most powerful force for change in the world. More than 20,000 Pearson employees deliver our products and services in nearly 200 countries, all working towards a common purpose - to help everyone achieve their potential through learning. We do that by providing high quality, digital content and learning experiences, as well as assessments and qualifications that help people build their skills and grow with the world around them. We are the world's leading learning company. Learn more at pearsonplc.com. Pearson believes that wherever learning flourishes, so do people. We are committed to being an anti-racist company in everything we do. We value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm, and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity, and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to a sustainable environment and workplace where talent can learn, grow, and thrive.
To learn more about Pearson's commitment to a diverse and inclusive workforce, please click here: http://www.pearson.com/careers/diversity-and-inclusion.html
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: OFFICE SUPPORT
Organization: Assessment & Qualifications
Schedule: FULL_TIME
Req ID: 8884
Pearson

Manila City, Metro Manila
Permanent
Full-time