Content Moderator - temporary (lgbtqia+ platform)PartnerHero

PartnerHero is a company that is transforming outsourcing. The BPO (Business Process Outsourcing) / call center sector has seen little innovation over the past 30 years and is perhaps better known for creating factory-like conditions that are unsustainable for employees and the businesses they serve.
That's where we come in.
Our vision is to combine professional services (outsourcing), technology (software), and insights (data) to create value and drive success for our partners. We are quality and culture first, and we build highly customized remote teams for some of the world's most exciting startups. Companies like Lovepop, Udemy, Khan Academy, Rachio, and Giphy look to us when needing to build and scale their customer support, sales, software testing, design, and general operations. We are known for our focus and expertise in supporting fast-growing startups and addressing their unique needs. Read more about our Core Values and story .
About The Role
As a Temporary Content Moderation Associate, you will help promote a safe and positive environment for a dating app. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves live monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. Please note, in this role you may be exposed to potentially sensitive content.
What You Can Expect
Quickly and accurately make decisions on content submitted by platform users
Ban users when appropriate, according to guidelines
Escalate sensitive content to management when necessary
Accurately document the reasons for your ban decisions on the user's profile
Support management on identifying trends and new banned terms
Report discrepancies or bugs to the Team Leads and upper management
Report backend UI feature requests or bugs to management
Assist with training new team members
What You Bring To The Table
Excellent (near-native) English (spoken and/or written)
Extremely discreet, professional, and trustworthy
Savvy with web, computer, and smartphones
Capable of working in an organized and efficient way
Capable of handling a high volume of decisions in a short amount of time
Ability to work independently with minimal direction
Strong detail-orientation
Able to quickly learn and adapt to new systems and processes
Previous participation in or moderation of an online community is a plus
What We Provide You:
Competitive salary compensation based on experience in USD
Training opportunities provided by PartnerHero and outside entities
Ability to own your career and determine your next move at PartnerHero
This role is temporary for 30 days
Why PartnerHero?
We are people, not numbers.
Join a people-focused company where you can make an impact. We strive on being a diverse community of exceptional people and can guarantee you will have the opportunity to learn and grow while working with us.
PartnerHero is an equal opportunity employer and upholds a zero-tolerance policy for discrimination or harassment of any kind. We are not simply committed to diversity - we celebrate it and foster it within the core ethos of our community. We know that diversity makes us stronger for our people, our partners, and the customers we support by being representative and inclusive of a variety of backgrounds, skills and perspectives.
PRIVACY NOTICE
PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.
To understand more about PartnerHero's privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center .
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Metro Manila
Temporary
Full-time