content Designer - digital customer - philippinesDeloitte

Title: Content Designer Consultant level for Deloitte Consulting Philippines Delivery Center
What impact will you make?
At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clients, people and community. Whatever your aspirations, Deloitte offers you a highly inclusive, collaborative workplace and unrivalled opportunities to realize your full potential. We are always looking for people with the relentless energy to push themselves further, and to find new avenues and unique ways to reach our shared goals.
So what are you waiting for? Join the winning team now.
Work you'll do
This role sits within Customer and Marketing. Deloitte's Digital Customer offering leverage insight-driven strategies and advanced technology solutions to energize sales and service operations for digitally powered growth and enhance your customer relationships with immersive experiences powered by leading digital arts. Eighty percent of the customer moments that make up your brand happen in the sales and service experience. We not only help you make those memorable for your customers, but we integrate your whole business around those moments-whether it's a trip into your supply chain, logistics, and fulfillment, or advancing the customer mindset of your employees and partners. We find value in the entirety of your business to keep your customers coming back for more.
A Content Designer is passionate about making complex ideas simple. You know that making content easy to understand can transform experiences and make an impact that enriches lives.
More than having excellent English writing skills, you're curious and willing to learn how we solve the problems that content causes for businesses. And equally, how we fix the problems that businesses cause for content.
As a Content Designer, you'll work with a diverse and high-performing design team. Our team is a wonderful mix of designers (UX/UI/Visual), strategists, technologists, and makers.
You'll have the opportunity to learn and increase your skill and knowledge across these capabilities - you won't need to know it all from day one. Our global team is invested in your growth and will mentor and empower you.
What you'll need
Demonstrated writing ability (long-form, copy, communications, campaign work, media)
Excellent writing and editing skills, including the ability to self-edit and produce quickly
Excellent oral communication skills
Take an inclusive, global-first, and deeply human approach to creating content
Be comfortable with ambiguity and asking questions to understand the problem
Work collaboratively as part of a cross-functional team with many specialties
Explain concepts in clear and simple terms
Write according to style guides and formatting rules
Strong Microsoft Office skills, particularly Microsoft Word, Microsoft PowerPoint, Microsoft Teams, and SharePoint
Bachelor's degree or equivalent in English, journalism, communications, marketing, human-centred interaction, or related fields may help but is not essential
What you'll get to experience working with us
Human-centered design thinking and solutions
Solving complex product problems with clear and simple content design solutions with an understanding of business logic and practices
Owning and driving content design for a group of products
Measuring the impact of content, iterating, and reporting on results
Working on organisation's information architecture, taxonomy, data models or equivalent complex system
Technical experience in content creation on CMSs, web analytics platforms (e.g. Google Analytics), usability and A/B Testing
Working in an Agile or Lean UX environment
Working knowledge of UX/Design tools such as Figma or similar (eg Canva)
Influencing product, UX, and engineering partners, including those who may be senior
Your role as a leader
At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves every day to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Consultants across our Firm are expected to:
Understand the expectations set and demonstrates personal accountability for keeping own performance on track.
Understand how our daily work contributes to the priorities of the team and the business.
Demonstrate strong commitment to personal learning and development.
Actively focus on developing effective communication and relationship-building skills, with stakeholders, clients and team.
Work effectively in diverse teams within a highly inclusive team culture where everyone is supported, respected and recognized for their contribution.
Enough about us, let's talk about you
If you are someone with:
Bachelor's degree in Software Engineering/Journalism, Communication, Arts or equivalent
At least 4 years professional experience as a content designer and technical writer/editor/journalist and other related skills * Write, edit and test engaging B2B and B2C content driven by strategic communications goals and consistent with the client's brand voice and tone
Work with subject matter experts and business stakeholders for expertise-driven content
Continually track, measure, evaluate and improve communication efforts that lead to enhanced customer experiences
Identify the best format for displaying information to the user - if we don't have one, we'll want you to suggest ideas or identify the gaps.
Collaborate and brainstorm with other marketing teams, such as design, UX, analytics and product developers in all phases of the agile product lifecycle.
Collaborate with the team's User Researchers, identify user needs, write and map user stories, and translate these into content.
Use writing and content design skills to create UI text that facilitates user navigation, as well on-boarding, promos, error messages, instructional materials, and other components of the end-to-end user experience.
What is in store for you?
Flexible work arrangements - work in a way that suits you best
Rewards platform - your hard work won't go unnoticed at Deloitte
Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression
Benefits effective upon hiring including paid time off and holidays, health, and life insurance!
Next Steps
So what are you waiting for? Join the winning team now.
Due to volume of applications, we regret only shortlisted candidates will be notified.
© 2022 DCPDC Inc.
Requisition ID: 76641
In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.
Deloitte

Manila City, Metro Manila Cebu City, Cebu
Permanent
Full-time