contact center solutions EngineerRingCentral

The RingCentral environment is fast-paced, high octane, results-oriented, collaborative, and committed to growing the business in a virtually untapped market.
Do you have the ability to thrive in a startup environment? We are looking for candidates with an entrepreneurial spark!
Job Description:
A key member of the customer-facing sales team having primary responsibility for providing pre-sales technical support for RingCentral Contact Center products and services. Interact directly with all levels of management on the customer accounts including the requirements and presents RingCentral Contact Center solutions that meet those requirements.
Responsibilities:
Assist with the development of formal sales plans and proposals for assigned opportunities.
Transfer industry, technical, and product knowledge to customers.
Keep up-to-date on relevant competitive solutions, products, and services.
Provide technical and sales support for accounts in assigned territory.
Perform sophisticated, contact center technical presentations for customers, and prospects remotely and in-person.
Develop and maintain a specialist with an understanding of RingCentral Contact Center applications and products.
Representation at conferences, industry, and sales events when requested by department Manager.
Actively participate as an SME for contact center products and technologies, providing consultative support to other Solutions Engineers.
Provide direct support for the technical fulfillment of RFI's, RFQ's, and RFP's as needed.
Responsible for continued education on the contact center platform and underlying technologies.
Qualifications & Skills:
Ability to provide technical leadership to the account team.
Ability to work effectively on a remote basis.
With 2 years plus experience with contact center solutions and cloud services
Willingness to take ownership of accounts and account-related actions.
Must be able to coordinate across various groups and functional teams.
Ability to complete job responsibilities with minimal direction.
Demonstrate ability to implement, drive and supervise projects
Ability to apply solutions, technology, and products to a business opportunity.
Knowledge and proven operating experience with contact center applications.
Understanding of customer communications requirements for contact centers.
Experience with RingCentral Contact Center or InContact Contact Center or other Contact Center vendor is a plus.
Competitive knowledge including solution, technology, and product offerings.
Understanding and conversant about company, solutions, and product strengths, weaknesses, opportunities, and threats.
Proficient in English (both written and verbal).
Excellent written and verbal communication skills.
Excellent presentation and demonstration skills.
Excellent analytical and problem-solving skills.
Excellent interpersonal skills and negotiating skills.
Demonstrates the ability to excel at understanding and presenting sophisticated technical solutions and issues.
RingCentral product experience and/or relevant experience in key competitor offerings in the technology area of emphasis are preferred.
Some understanding of software development technologies is desirable.
Some experience with project management and resource tracking desired.
Some experience in Operations, Security, Planning, and Implementation desired.
Amenable to work night shift
Site location: Shaw
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and efficient than legacy on-premises systems, the RingCentral platform empowers employees to work better together from any location, on any device, and via any mode to serve customers, improving business efficiency and customer happiness. The company provides unified voice, video meetings, team messaging, digital customer engagement, and coordinated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows.
RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that is committed to workplace diversity.
RingCentral

Manila City, Metro Manila
Permanent
Full-time