contact center process AssociateCapgemini

Job DescriptionThe Customer Service Team Member is the first point of contact for customers, for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.Mentioned below are key duties:
Respond to customer inquiries promptly and professionally via phone, email or chat.
Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow communication procedures, guidelines, and policies.
Escalate unresolved issues to the appropriate internal teams.
Provide feedback on the efficiency of the customer service process.
Stay updated on product knowledge, promotions, and company policies.
Skills Required
Good communication with and customer centricity
The ability to identify and resolve customer issues and complaints efficiently
Team player with a positive attitude
Qualifications (Education/Experience/Certification):
Customer service experience must be at least 1.5 years
English speaking and comprehension skills must be EXCELLENT
Amenable to work full onsite in McKinley West, Taguig; Training in MOA Complex, Pasay
Can work during Australian business hours
Ref. code: 283055Posted on: Nov 29, 2025Experience Level: Experienced ProfessionalsContract Type: PermanentLocation:Manila, PHBrand: CapgeminiProfessional Community: Business Analysis
Capgemini

Manila City, Metro Manila
Permanent
Full-time