consumer engagement SupervisorNestle AG

Job Description
SNAPSHOT
Location: Meycauayan, Bulacan, PH
Company: Nestl Business Services AOA, Inc.
Full-time Hybrid Work Setup
Bachelor's Degree
3+ years experience
POSITION SUMMARY,
Joining Nestl means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
Our Team in Nestl Business Services is in charge of delivering world class business support to our colleagues and clients in Nestl globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us
The Consumer Care Supervisor is responsible for driving operational activities and ensuring timely, accurate and efficient service delivery based on agreed service level objectives focusing on improving end-user satisfaction.
A DAY IN THE LIFE
Supervise implementation and execution of team's daily activities and functions in Consumer Care
Manage and monitor the quality of services delivered to customers in accordance with Service Level Agreements
Identify and lead the resolution of issues affecting performance or services provided to the Markets, customers, and the support units of NBS Manila
Perform Continuous Improvement programs and standardization of processes across all markets in scope, whenever possible
Collaborate with specific markets in implementing best practices across markets
Continuously motivate, develop, counsel and train subordinates to maintain effectiveness
ARE YOU A FIT
Graduate of at least a Bachelor's Degree
At least three years work experience in Customer Service and Social Media Services
At least three years work experience as a supervisor
Demonstrates ability to develop and lead a team
Effectively handles pressure and demands from multiple customers and competing priorities
Understands customer requirements and able to effectively prioritize activities
Able to propose and implement improvements
Be able to create a spirit of teamwork among peers, rapport with counterparts
Amenable to any shift
We are Nestl, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4billion sales in 2018, we have an expansive presence with 413factories in more than 85countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more Visit us at www.nestle.com.