concierge SupervisorFilinvest Group

FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAYPosition Summary:The Concierge Supervisor ensures the overall efficiency of the transportation requirements and transactions at the concierge and the services provided.Scope and Responsibilities:
Develops and implements strategies to achieve employee satisfaction index goals.
Analyzes customer feedback on quality and efficiency of the Concierge section.
Post Concierge staff in strategic areas at the lobby to ensure effective and efficient handling of bags and luggage of incoming guests.
Closely coordinates with service associates from the Front Desk in organizing luggage delivery to the guestrooms for new arrivals.
Coordinates with Tour Coordinators in identifying luggage tags of guests in groups.
Ensures effective handling of guest luggage during check-out by directing concierge staff to appropriate guestrooms as soon as informed of request.
For check-out groups, directs Concierge staff to the floors, with the floor lost to collect the luggage.
Organizes "bags down" time by obtaining rooming list of groups from tour leader, and deciding what time to bring down luggage.
Ensures all concierge team members have up-to-date information about the function and activities in the resort so as to be able to provide accurate information to guests.
Takes down reservations details for the outlets and sports facilities when needed, and immediately coordinates with appropriate areas.
Facilitates tours and showrooms, as requested and coordinated with relevant departments.
Qualifications
With at least 2 years similar experience gained from a 5-star hotel/resort.
Proven experience as Concierge
Organizational leadership and strong interpersonal skills
Effective complaints handling skills
Effective training skills
Filinvest Group

Malay, Aklan
Permanent
Full-time