compliance Consultant, visa rules managementVisa

Company Description
As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
Job Description
Client Services works with issuers, acquirers, processors and merchants worldwide to develop and deliver the support model for Visa Inc. This includes day-to-day operations and product support, back office support and customer performance reporting. CS includes the CaRDS function of Contract Management, Rules, Disputes and the Standards function which supports the structural foundation of the Visa Payments network.
Services, including Rules management, Dispute adjudication, Contract management and external Standards Body Management are provided to ensure the safety, security and integrity of the payment system and to support Visa clients in the development of their electronic payments business.
Specifically, the Visa Rules Management (VRM) team establishes and enforces common interoperable rules and standards for our products and services by which clients must operate their Visa programs.
Role
This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa. The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for investigating Visa Rule violations in relation to the Merchant Location & Marketplace compliance programs, as well as developing detailed data analyses to support these programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
The jobholder works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature. The role holder may help co-ordinate wider projects, delegate tasks and review other staff work within the function. The role holder will influence others within job function and may provide guidance to lower level professionals.
Essential Functions
The jobholder will ensure that clients are compliant to the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to bring Clients into compliance with the Merchant Location & Marketplace Program rules & the role is also responsible for negotiating compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client's businesses and the feasibility of suggested remedial action.
The role is responsible and accountable for:
- Ensuring that Clients are compliant to the rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective, and negotiated action, with the Clients to bring them into compliance following the rules as appropriate.
- Creating analysis of transaction data and various websites research to identify non-compliant activity or trends.
- Managing internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes escalating where appropriate to the Visa Rules Management senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.
- Responsible for providing prompt, accurate responses to questions about Merchant Location & Marketplace Program rules
- Responsible for ensuring all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally.
- Participating in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction.
- Tracking and control of Compliance actions plans as submitted by Clients and ensuring they are tracked to resolution.
- Establish and maintain relationships with Clients and other entities as it relates to the responsibilities of the Visa Rules Management team. Participate in activities in relation to inquiries or actions plans as required
- Provision of advice and interpretation on all regulatory matters, as documented in the Visa Rules to Clients and staff
- Liaise with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with the Visa Rules
- Responsibility and accountability for the execution of the Visa Rules Management procedures, as developed and updated over time as the function progresses
- Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
- Assist in the definition and creation of yearly strategy and plans to support the relevant compliance programs
- To also provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to telephone or written inquiries and / or proposed Client or Merchant activities, and as a full project team member for assigned projects as required.
Qualifications
Basic Qualifications
- 5 - 10+ years of work experience with a Bachelor's Degree
- Fluent English speaker and writer; multi-lingual capability is a plus
- Excellent interpersonal, lobbying and communication skills (written and verbal)
- Ability to effectively work under pressure, be proactive and self-challenging when dealing with challenging compliance issues
- Strong analytical and reporting skills
- Knowledge of general auditing and compliance procedures and functions
- Fully computer literate in MS Word, MS Excel, MS PowerPoint, MS Outlook
- Good writing, editorial and authoring skills to convey complex topics in "Plain English"
- Excellent attention to detail in developing compliance plans
- Respond resourcefully to new priorities and challenges
- Be action orientated and be prepared to act responsibly with limited information
- Apply sound business analysis to limit the downstream impact of decisions
- Continually attain industry knowledge, practices, concepts and strategies
- Demonstrated knowledge and ability to evaluate business compliance and adherence to relevant standards and able to make sound, rationale judgements and recommendations in carrying out compliance activity
Preferred Qualifications
- 8-12 years of experience with a Bachelor's Degree
- Strong interpersonal skills and proven abilities in negotiating with and influencing clients and staff at all levels, including strong written and verbal communications skills
- Strong analytical aptitude and demonstrated track record of working with data to develop business oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions
- Proven project management skills to co-ordinate divergent interests, commensurate with managing a multi-faceted compliance program at an international level
- Experience gathering business requirements and translating needs into successful deliverables
- Excellent research and analytical skills
- Ability to set priorities and manage expectations, and work both as part of a team and independently
- Visa experience or in-depth knowledge of the payment solutions industry is highly desired - especially Card Payments, ACH or Push Payments and the relevant network rules.
- Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body. Knowledge of the Visa Rules highly desired
Additional Information
All your information will be kept confidential according to EEO guidelines.
Visa

Pasay City, Metro Manila
Permanent
Full-time