Competitive Salary for Multi lingual Account - Italian QA AnalystNeksJob Philippines

Description
Quality Assurance Analyst
Compensation:
*70,000 - 100,000
Language:
* German - Italian
* German - Spanish
* Spanish - Italian
Job description:
* Monitor and evaluate calls based on Client specific criteria.
* Escalate and communicate detailed information about calls monitored to all clients and Quality Assurance Supervisor.
* Answer Operations questions concerning QA guidelines and policies.
* Send out Red Flag/Fatal Error Audits to Upper Management.
* Monitor all centers for quality and performance issues.
* Participate on calibration sessions with Operations, Training, and internal quality members off site.
Required Skills:
* Previous QA experience preferred Ability to analyze and solve complex technical issues
* Strong communication skills (verbal and written communications)
* Strong trouble shooting and problem solving skills
* Strong attendance record
* Current on technical issues
* Ability to work independently
* Professional demeanor
* Must show exemplary quality scores throughout tenure as an agent
* Ability to perform other related duties and assignments as required and assigned by supervisor or manager
* Must demonstrate a good attitude and the ability to work as a team player
* Ability to multitask
* Willing to work in a flexible schedule
Interested?
Please send your resume to ****@neksjob.com
Subject: QA Multi-lingual
or
Send the following information via PM to this no.(Click "apply now to" see contact details):
FULL NAME:
CONTACT#:
LOCATION:
EMAIL ADDRESS:
POSITION APPLYING FOR:
TENURE IN BPO:
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No

₱ 100,000.00 monthly ·  Taguig, National Capital Region ·  Today, 05:04 PM (updated)
Work type
Full Time