communications Project CoordinatorRingCentral

Are you looking for an opportunity where your skills and enthusiasm make a difference and where your voice will be heard? At RingCentral our award-winning environment is high-energy, team-oriented and committed to providing world-class service for its customers. We're the #1 global cloud-based, communications provider, growing at more than 30% annually and we're looking for team-members with an entrepreneurial spark!
RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. To ensure that everyone has a healthy work-life balance, employees have a Culture Club that creates office celebrations throughout the year.
RingCentral is the largest and fastest-growing pure-play provider in this space, market capitalization of over $18 billion and we are very excited to have surpassed our previous goal of a $1 billion annual revenue run-rate ahead of schedule.
"The Engine Continues to Operate Flawlessly, While Extending the Lead with Additional Horsepower" - Craig-Hallum
"A solid end to the year but even more to look forward to in 2020" - Goldman Sachs
"Becoming the Salesforce of UCaaS" - Guggenheim
"Path to Multi-Billions Looks Increasingly Clear" - Raymond James
"Execution this Clean is Worth the Premium" - Wells Fargo
Job overview:
RingCentral is looking for a Communications Project Coordinator on the Customer Communications Team who will be responsible for delivering a world class communications experience surrounding scheduled maintenance, incidents, and known issues or bugs for our customers. This is an opportunity to help grow the organization and create critical new capabilities within the Customer Communications & Escalation Management Team (CCEMT) in Global Services & Support for a recognized leader in global cloud communications.
Responsibilities:
Monitor and manage customer communication throughout the lifecycle of known issues or bugs.
Monitor scheduled maintenance and incident systems for customer communication needs on a 24/7, global basis.
Respond to customer requests within defined SLA timeframes including direct response, coordination with peer organizations, facilitation of customer-to-customer interaction and other means.
Build rapport and work closely with peers in other organizations such as Customer Success, SRE NOC, and Customer Care / Tier III to ensure individual communication project plans are developed appropriately.
Build rapport with partner contacts and customer users; promote the RingCentral Customer Experience.
Demonstrate logical mindset and solid traits including analytical and problem-solving skills
Work directly with leadership to identify tactical challenges and potential solutions. Review sentiment of customer communications feedback and document.
Qualifications:
Minimum 5 years in a customer facing role such as Support, Network Operations, or Professional Services.
Formal project management certifications such as PMI, PRINCE, and ITIL preferred.
Minimum 5 years developing relationships with strategic large enterprise and communication provider customers, with a strong focus on communications delivery and the overall Customer Experience.
3-5 years minimum experience within the data networking industry, preferably with a telecommunications service provider or SaaS company.
Proven track record of implementation of scalable enterprise programs and processes.
Self-motivated individual capable of working in a face-paced, dynamic environment.
Detail and results oriented; skilled at both planning and hands-on execution.
Must be customer and relationship-focused with strong interpersonal and communication skills.
Say hello to the future of work. And the end of the resume black hole.
We didn't create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it's free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on - we look forward to connecting soon.
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#LI-KB1
RingCentral

Manila City, Metro Manila
Permanent
Full-time