communications and Customer Service trainerStaff4Me

Job Description:CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!We are looking for a Communications and Customer Service Trainer.Key ResponsibilitiesTraining Design & Delivery
Develop, update, and deliver training programs focused on communication skills, customer service excellence, conflict resolution, and client relationship management.
Facilitate classroom, virtual, and blended learning sessions using interactive and engaging methods.
Create training materials such as manuals, presentations, role-play exercises, and e-learning modules.
Needs Assessment & Program Development
Partner with managers, team leads, and HR to identify training needs and skill gaps.
Customize training content to align with organizational goals, client expectations, and industry standards.
Stay updated on best practices in communication, customer service, and training methodologies.
Evaluation & Continuous Improvement
Assess training effectiveness through participant feedback, knowledge assessments, and performance metrics.
Recommend improvements to training programs based on evaluation results and business needs.
Track learner progress and provide coaching or refresher sessions as needed.
Collaboration & Support
Work closely with operations, quality assurance, and leadership teams to ensure training aligns with service standards.
Support employees with ongoing coaching, mentoring, and skill reinforcement.
Contribute to the development of customer service policies, scripts, and communication guidelines.
Other Responsibilities:
Assist the Recruitment Team during the hiring process by conducting speaking assessments for applicants.
Assist HR with company related activities and events.
Report any system issue immediately about the company infrastructure to IT.
Maintains detailed and current knowledge of CTC's and client's services and policies by attending meetings, on-going training sessions, and other professional development programs.
Ensures to Log-in on both DTR on time and checks company emails before and after shift.
Attend monthly socializations and support company wide activities
Maintains good conduct, ethics, and professional relations with colleagues and superiors.
May be required to travel to other sites to conduct face-to-face training.
Requirements:Qualifications:
Must have a Bachelor's degree, preferably in Education, AB English, or Mass Communication
With at least 1-year Call center Training experience.
Must have excellent oral and written English communication skills.
Must have excellent facilitation, presentation, and listening skills.
Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook).
Must be Willing to Work on a Shifting Schedule .
Benefits:
Free one meal a day
Emergency Loan and Other Financial Assistance Program
Free 24 Hours snacks and beverages
Health Insurance
Health Subsidy
Interest-Based Clubs
Retirement Plan/ Life Insurance
Savings Plan
Team Socialization Allowance
Perfect Attendance Bonus
Quarterly Perfect Attendance Bonus
Year-End Performance Bonus Plan(Company discretion)
And much more
Staff4Me

General Santos City, South Cotabato
Permanent
Full-time