communications and Customer Service trainerCTC BPO Inc.

CTC BPO Inc. (FKA: CallTek Center International Inc.) is a call center and a BPO company based in Cebu, Philippines. CTC BPO Inc. is a tailor-made business processing and technical support provider for the broadband and video/TV industry, specializing in hospitality/MDU markets.
We are continuously seeking individuals who are highly motivated, energetic, flexible, career-driven, and most importantly, people-oriented. We aim to build a company that provides the best technical and customer service available.
We are looking for a Communications and Customer Service Trainer.
Company Perks and Benefits:
Free one meal a day
Emergency Loan and other Financial Assistance Program
Free 24 Hours snacks and beverages
Health Insurance
Health Subsidy
Interest-Based Clubs
Retirement Plan/ Life Insurance
Savings Plan
Team Socialization Allowance
Perfect Attendance Bonus
Quarterly Perfect Attendance Bonus
Year-End Performance Bonus Plan(Company discretion)
And much more!
QUALIFICATIONS:
Must have a Bachelor's degree preferably in Education, AB English, or Mass Communication
With at least 1-year call center training experience
Training experience in communication & customer service skills is an advantage
Experience in designing and developing training material is preferred but not required
Must have excellent oral and written English communication skills
Must have excellent facilitation, presentation, and listening skills
Proficient in using MS Office (Word, Excel, PowerPoint, and Outlook)
Has good interpersonal and professional skills
Has the ability to creatively use resources and adjust to changes quickly and professionally
Has the ability to work independently with minimal supervision, but also in a team environment
Has strong attention to detail
Has the ability to prioritize assignments and projects based on importance and customer expectations
Analytical, dynamic, and creative
Willing to work in shifts/weekends/holidays
CTC BPO Inc.

Cebu City, Cebu
Permanent
Full-time