commitment execution Process expertMaersk

This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment. We provide support for you to shape your own career by achieving expertise and learning on the job..
We Offer
Maersk being the global leader in the industry, you'll have the opportunity to work for a large global organization and get exposure to excellent processes and systems. You will join an organization that offers a challenging and rewarding career where everyone's contribution is valued and rewarded.
On leadership and mentoring, Maersk has a nurturing management culture. Throughout their career, your leaders will support your ideas and provide necessary advice and training. You'll be given the opportunity to prove yourself, as well as challenging work that develops your abilities.
On career development, there are wide range of roles in Maersk and Maersk has a very good career mobility program that establishes a culture of priority consideration to internal candidates and to encourage employees to take responsibility for managing their careers whether to move laterally or vertically.
Key Responsibilities
Executes commitment filings, modifications, adjustments and provides necessary feedback to Sales
Performs investigations related to UTM rejections or any issues related to commitment and recommends solutions
Collaborates with stakeholders for process and customer experience related improvements
Provides a personalized service and builds relationships with internal & external customers
Communicates relevant information related to processes and events to ensure alignment and can advise some workarounds to help Sales better manage customer's commitments
Ensures customer relationship management tools are updated on time and are of excellent quality
Is typically responsible for supporting a small/medium size impact client base in any size cluster
Who we are looking for
University graduate or bearing similar professional qualification in the same or related field
Minimum 2 years relevant experience in shipping or the BPO industry
Experience in handling Customer Service transactions/processes and dealing with direct customers
Proficiency in Microsoft Office applications especially Excel and Outlook (email)
Having a customer experience mind-set
Good in English written & verbal communication
Proactively delivers tasks with a sense of accountability
Knowledge on booking process can be an edge for internal applicants
Familiarity with internal systems such as GCSS, AFLS, GSIS, CMD, SCV & MEPC is a plus for internal applicants
Last application date: 29 January 2021.
For further information, please contact: Joelle Genevieve Jambaro.
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
The current times show that managing supply chain is key to responding to change and even crisis. At Maersk, this is the big opportunity and an extremely exciting time to integrate global supply chains to benefit the customer, community and lift the society in times of need. From its focus on offshoring opportunities when it was established in 1999, Maersk GSC's competencies have since grown significantly aiming to put customers at the centre of business. Maersk GSC operates from 7 locations across the world: India - Mumbai, Pune, Chennai, Bengaluru; China - Chengdu; Philippines - Manila; Morocco - Tangier. The GSC comprises of some of the best minds in engineering, digital innovation, finance, commercial, operations and information technology that develop innovative end-to-end solutions providing best in class customer experience.
Maersk

Pasig City, Metro Manila
Permanent
Full-time