Collections Specialist (BPO)eLink Systems & Concepts Corp.

URGENT: SENIOR COLLECTIONS SPECIALIST
 
Job Brief:
 
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will have struck a balance between maintaining trustful relationships, and ensuring timely payments.
 
Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
 
Responsibilities:
 
Monitor accounts to identify outstanding debts
Calls Customers to collect installment payabales
Takes payment calls for new slaes
Calls customers to communicate their earnings
Responds to customers inquiries related to their payables and earnings.
Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments
Take actions to encourage timely debt payments
Process payments and refunds
Resolve billing and customer credit issues
Update account status records and collection efforts
Report on collection activity and accounts receivable status
 
Requirements:
Proven experience as a Collection Specialist or similar role in acall center set up
Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
Working knowledge of MS Office and databases
Comfortable working with targets
Patience and ability to manage stress
Excellent communication skills (written and oral)
Skilled in negotiation
Problem-solving skills

2 to 4 Years Experience