Collections officer | au accountFully Automated Standardized Tests Medical Diagnostics Inc.

JOB DESCRIPTION
POSITION CATEGORY:
Officers who facilitates collections for our clients conducting inbound and outbound calls to answer questions, queries and provide direction and guidance to customers.
Ultimately, candidate will help our in-house account managers collect loans for our clients in a timely manner, while ensuring full compliance with respective Australian Credit rules and regulations.
KEY ROLES AND RESPONSIBILITIES:
Collect accounts in full or any variations of payment able to be obtained by negotiation
Ensure collection of required fees
Examine and account in terms of debt amount and confirmation of customer’s address to define the best course of action taking into consideration of the monetary outlay for both the client and the company
Action accounts in the appropriate manner ensuring full compliance of policy and procedures
Maintain and updated all relevant information relevant to the customers file.
Meet set monthly targets/KPIs
All other job-related duties as directed by the Management
JOB QUALIFICATION
SELECTION CRITERIA:
Possess a “can do” attitude
Excellent English communication skills both oral and written
Front end phone Collection experience of overdue loan accounts
Ability to work independently, adapt to business needs, and as a team member in a high-volume work environment
Exercise confidentiality, Policy and Procedures adherence, discretion, and interpersonal skills
Energetic and professional personality
Computer literate with experience in the use of windows-based applications
Email and internet experience
Willing to work onsite
Fully vaccinated
OTHER JOB REQUIREMENTS
Education
Senior High School
Field of study
Others
Specialization
Customer Service
Analitical and problem solver, Good Communication Skills, Good interpersonal skills, Flexible and Adaptable