Collections analystIbm

Introduction
The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.
Your Role and Responsibilities
Manage assigned AR portfolio
Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
Respond to inquiries from internal and external customers
Do a reconciliation of accounts or research on disputed AR
Coordinate resolution of customer disputes
Prepare or update Desktop Procedures (DTP)
Required Technical and Professional Expertise
With Accounting, Finance, Business, Economics, or other related management degrees.
Minimum of > 2-4 year work experience in Finance and Accounting. At least > 2 year of experience in Accounts Receivables processes.
With at least 2 years experience in Business Process Outsourcing (BPO) setting.
With excellent understanding or working knowledge of general finance and various finance concepts and principles.
With advance knowledge and understanding on credit, order to cash and collection terminologies.
With advance knowledge and skills in Excel.
With excellent written, oral and interpersonal communication skills.
With good knowledge and hands on experience in any related Accounting Software. SAP, Oracle, Salesforce or any large scale ERP system is an advantage.
With reliable experience in monitoring customer account statuses and results regarding cash application, customer masterdata set up and maintenance, billing or order management.
At least 2 years of accumulated experience in hard core collection preferably business to business collections(B2B).
At least 2 years of accumulated experience in collections support (voice-support) is required.
Ability to work independently in a fast-paced, dynamic setting while maintaining accuracy, prioritize tasks, manage multiple priorities and delivering against tight deadlines.
Strong problem solving and analytical skills, results-oriented Excellent follow up, negotiation, and trouble-shooting skills, good relationship-building skills and should be a Team Player.
Preferred Technical and Professional Expertise
N/A
IBM

Quezon City, Metro Manila
Permanent
Full-time