Collections analystGlobal Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
While adhering to regulatory, client, company policies and procedures, negotiate the collection of delinquent accounts maintaining good customer service while initiating outbound and receiving inbound calls from customers. Accurately inputs and documents actions within the collection systems. May be required to perform advanced loss prevention activities (i.e. skip tracing, account settlement, specialty functions, account research, or queue review).
What Part Will You Play?
Reviews and researches basic to moderately complex delinquent/past due accounts; complexity of account type (late payment vs. bankruptcy), collection method or available options (i.e. skip trace, hardship payment options, etc.) and financial risk (compliance with local regulations) increases proportionately. Acts as the liaison between creditors/customers to inform customers of overdue accounts and amount currently owed. Follows established plans to collect the outstanding balance; negotiates (un)scripted payment options with delinquent customers while following various applicable regulatory requirements (customer policy limits options based on length of delinquency, e.g. set up repayment plans and new terms of sale, negotiate credit extensions, arrange for debt repayment, or establish repayment schedules based on customer's financial situations).
Provides customer service to cardholders through inbound and/or outbound calls for basic to escalated customer inquires and maintains the integrity of the client. Performs routine to moderately complex administrative functions (complexity increases proportionately with days balance outstanding) to include, but not limited to recording address changes, purging records of deceased customers or if debt has been satisfied, payment research requests; receives copies of payments by fax and printouts of rebates for assigned accounts.
Continues to develop knowledge of the collections regulatory environment and has a working knowledge of company and assigned client's policies and procedures.
Attempts to locate difficult to find customers using credit bureau information, background checks, loan documents and other available paperwork or databases. Performs routine loss prevention activities to include, but not limited to skip tracing and account settlement as policy and regulatory environment dictates.
What Are We Looking For in This Role?
Minimum Qualifications
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Collections experience
Preferred Qualifications
Typically Minimum 2 Years Relevant Exp
Telephone customer service; Global Payments systems end-user requirements
What Are Our Desired Skills and Capabilities?
Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Negotiating Skills - Ability to select the correct negotiation technique based on the unique circumstances of the situation
Research skills - Ability to research complex issues and resolve escalated customer inquiries
Computer skills - Knowledge in applicable software (e.g. TS2, Lotus Notes, Microsoft Office, I3)
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments

Quezon City, Metro Manila
Permanent
Full-time