coe specialist i - US&c ugoUber

Job Description
#Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
The APAC COE team believes in a #GoGetIt approach. Our successes are attributed to our people who are relentless to help others in any way we can. We handle critical concerns from safety to escalations, and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always now when joining Uber and the COE it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day.
About the Role
The primary objective of the UGO team is to deliver and more efficient support experience and drive the business supply growth. This pioneer team will sit within Uber's Center of Excellence (COE) in Mabalacat, Pampanga. COE Specialists are contact management centers dedicated to providing extraordinary customer support to Uber customers (riders, drivers, couriers, eaters, restaurants, etc.)! Uber relies on the COEs to provide support for our community's toughest issues types, as well as to incubate support modalities and processes for new products and services.
Your Impact in Role:
You will be at the forefront solidifying to be a brand not only known for its outstanding product, but for its extraordinary customer service! You will deliver only the best customer service for support platforms: email, live chat/ instant messaging, and phone.
You are that charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed.
You are daring, not only for the company and our vision but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new insights and constant change.
The Experience You'll Bring:
Exceptional English written and verbal communication skills
Exceptional reading and interpretation ability, attention to detail
Proficiency in productivity tools (email, calendar), Google Suite or Microsoft Suite (Excel, PowerPoint)
Strong collaboration skills towards a shared sense of purpose
What's in it for you
Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it's like to work at Uber today. We pride ourselves on the outstanding team we've built. The driver behind all of our growth, our daring and innovative brand, and the groundbreaking technology we bring to life is the people that make Uber, #OneUber.
Doing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #OneUber in mind, supporting the whole you and the way that you work best.
Personal health and wellbeing - HMO coverage for you and your eligible dependents. You will also receive a monthly wellbeing allowance to use throughout the year across a range of items including gym / fitness memberships, mindfulness apps, fitness equipment, and more.
Family comes first, and our paid parental leave (18 weeks full pay) is accessible for all new parents from day 1 (with no tenure requirement).
When you are in the office, we have an amazing range of facilities accessible for all Uber employees. Our dedicated facilities teams host regular events and opportunities to connect, as well as arranging the food program catered lunch and you'll find our kitchens fully stocked with a variety of healthy (& not so healthy) snacks & drinks.
The benefits mentioned here, to the extent they are in addition to those minimum statutory requirements, are provided at Uber's sole discretion and are subject to change in the future. Terms and conditions may apply to each benefit.
Unsure if this role is the right fit for you
We encourage you to review the details of the job role and envision how you can impact not only our organization but the world using your unique talents. We reimagine the way the world moves for the better. Even if you do not fit all of the criteria for the role, we encourage you to apply to explore opportunities within Uber.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .