coe specialist i - eats special ProjectsUber

You will be working on special projects and adhoc requests from the Uber Eats Program Team. These tasks include auditing, tagging menu items or scrubbing cases.
You are ambitious, not only for the company and our vision, but also for your career. As you grow within the organization, you proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we embrace new ideas and constant change.
Basic Qualifications
Passionate and obsessed about growing Uber through world-class support. You will be revolutionizing the concept of support at Uber. You're excited about the tackling the most challenging problems and questions from our customers.
Cool and calm under pressure. Dealing with new and different challenges amidst a wide range of customer cultures excites you. You have a way to anticipate challenges that come your way and you like finding resolutions, using all resources available to you.
You can move quickly with care. You adopt change and you can absorb new information during times of pressure without losing composure during exchanges with the user.
Incredibly empathetic and understanding. You are easily adaptable to the emotion and tone of the users you are dealing with. You are able to identify and resolve their issues quickly while knowing how to shift and adjust your approach with each of them.
Word and tech savvy. Our customers will appreciate having you as their specialist, as you are confident and knowledgeable of the product. This makes you amazing to exchange information with.
You're very comfortable using either written or spoken English to handle user concerns over email, through instant messaging or over a call. You also embrace things that are tech-related; thus, your obsession with our product.
Excellent in both written and spoken English
Outstanding comprehension and writing skills
High proficiency using computers (typing, quickly navigating between various tools) and softwares
Excellent problem solving skills, able to connect effectively what users are asking for with answers to their true issues
Passion for crafting support experiences that exceed users' expectations
Willingness to work in a team environment, supplying to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users
An Uber Eats evangelist -- you care deeply about the product and getting our restaurant partners excited to use Uber Eats more and more
Willingness to work on different shifts, totalling 40 hours per week, including weekend and weekly evening shifts
Extensive experience dealing with different markets (countries) and a good understanding of cultural differences
Bachelor degree from a good institution, any field
Work experience of at least 2 years in a high intensity, fast paced environment
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have a curiosity, passion and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing .
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Mabalacat, Pampanga
Permanent
Full-time