cluster lead, hr people solutions & service DeliveryJones Lang LaSalle

How we support the Whole You:
Our benefits are a good reason to come to JLL.
We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.
HR Service Delivery & Experience
Drive the cluster to deliver a coherent transactional processing service, providing high quality advice, support to managers and employees and query resolution throughout employee lifecycle.
Required to guide or advise team members to resolve complex queries (impacting HR policies, processes, procedures, or practices) channelled from our HR shared services centres that comes from employees, managers or HR professionals and ensuring the solution is aligned and consistent with One JLL HR and comply to local laws and regulations.
Collaborate with various HR experts (CoEs) on complex queries or problems (internally & externally) to ensure a sound and consistent response that aligned with One JLL HR and comply with local laws and regulations.
Undertake HR transactions that are not carried out by the HR shared services, and explore HR transactions that are repetitive that could be move to HR shared services. Thereafter, replicating the improvements across other countries in Southeast Asia by leading the co-ordination with team members.
Promote and be a change agent on the use of HR Portal as a one-stop platform for all HR queries by employees, managers and HR colleagues.
Execution of certain initiatives driven by regional CoEs (like Vaccination Drives, Wellness sessions), and HR partners (like Employee Connect sessions) etc.
Build a culture of continuous improvement, collaborating with CoE colleagues, HR Business Partners to drive process standardization and alignment of ways of working across the teams.
Data Management, Security, Compliance & Regulatory Reporting
Ensure compliance of HR practices will local laws and regulations, and support compliance activities as required both regionally and locally, taking responsibility where required.
Ensure that employee data held on any HR system is accurate and up to date and that any HR systems are fit for purpose and aligned to business need.
Ensure data in our HRIS systems are accurate and up to date to support various HR reporting and data collections.
Ensure the HR processes comply with control standards put in place by JLL HR and align with local regulatory requirements.
Support and co-ordinate various request from local regulator for information or people reporting on behalf of company.
Payroll & Benefits Operations
Ensure the successful execution of the payroll activities, i.e., all salary and overtime payouts, final payouts, tax administrations, bonuses, commissions, etc. by overseeing the end-to-end by working collaboratively with the payroll team members, the Finance team, shared services team and third-party payroll vendor.
Lead the implementation and operations of Benefits Policy for all JLL employees with Reward CoE, Insurance Brokers and Insurance Providers.
Ensure end to end process mapping of current payroll and HR Operations processes.
Ensure the successful management of accident reporting, workers compensation claim activities and claim activities of other benefits (medical insurance, accident insurance & life insurance).
Improve internal payroll activities or processes to ensure they meet JLL payroll controls and compliance with local regulators with the aim of achieve effectiveness and efficiency.
HR Policy, Process and Knowledge
Work closely with various HR CoEs to ensure HR contents, i.e., guides, policies and procedures, etc. are up to date and developed to optimise employee and manager user experience.
Proactively identify areas for continuous improvement in our HR policies, HR contends/knowledge that result in effective and efficient search of information resulting in frustration free experience for employees and managers.
Projects
Aligning yourself with the agreed HR services strategy, and proactively identifying areas within the cluster to simplify, streamline or automate people operations processes with the aim of delivering high-quality employee experiences. Thereafter, replicating the improvements across other countries in Southeast Asia by leading the co-ordination with team members.
To identify in-country processes to move to share services after simplifying or streamlining it that will minimize touch points for improve service delivery to employees or managers.
To participate in global or regional projects by leading the implementation, change management and communication in the cluster countries so as to provide employees and managers the same experiences.
People Development
Provide leadership that engages all team members, including the clear establishment of performance expectations, coaching, performance management, career development, mentoring, reward and recognition, and positive engagement within the team.
Skills & Competencies
Good understanding of local laws and regulations in the cluster to ensure compliance and resourceful in finding information related local regulations and labour practices.
Excellent analytical skills and able to use hard data and reports to justify business case.
Ability to prioritize short-term and long-term demands to ensure successful completion of improvement initiatives or projects.
Ability to collaborate with various kinds of experts/professionals and HR leaders to bring solutions across to employees and managers.
Location:
-Makati, Philippines
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
About JLL -
We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
JLL Privacy Notice
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle

Makati City, Metro Manila
Permanent
Full-time