cloud Delivery engDeltek Systems

Company Summary
Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel
y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.com
Position Responsibilities
Position Responsibilities
This role will be part of a growing team responsible for maintaining and supporting all aspects of the Deltek Costpoint Cloud environment. This SaaS environment will have tight compliance-driven controls focused on data handling and access as well as exceptional levels of reliability, scalability, security, quality of service. We are looking for team players and leaders that are reliable, enthusiastic, committed, creative, and customer focused. This role also requires strong collaboration skills to focus on a diverse palette of technical and operational work in a continuously evolving environment.
Troubleshoot complex problems tied to application maintenance tasks, provide software fault diagnosis, resolve operational issues, and interact with vendors and Deltek's Engineering and Customer Care teams.
Provide backend support for the client-facing Customer Care team. Troubleshooting Application and User Account problems as well as providing software fault diagnosis and proposed resolutions that pertains to the Cloud SaaS environment
Manage and support cloud applications.
Satisfying application service requests.
Executing SQL scripts provided by Customer Care for troubleshooting data related issues.
Adhering to a high standard in security protocol and procedures.
Performing Deltek product hotfix deployments and installations/upgrades.
Runbook and Knowledge base content management responsibilities
Maintaining and auditing customer Instance inventory lists
Must be able to work nights, weekends and holiday schedules
Qualifications
Qualifications
3+ years supporting Enterprise customer-facing software
2+ years of experience with SQL script execution in SQL Server and Oracle
1+ years' experience as a system administrator
Experience with Oracle WebLogic platform
Diverse range of technical and operational interests and capabilities, including Microsoft, Java/J2EE, PowerShell, SQL Server, Oracle, virtualization, monitoring.
Experience with public cloud providers.
Understanding of high availability and disaster recovery strategies.
Experience with automated deployment technologies.
Ability to work in high pressure, highly flexible environment against both short and long term requirements.
Passionate about technology and solving application focused problems.
Must be detail oriented, task driven, and have great communication skills. Customer service focus is key.
Works and engages well in a team oriented environment
Ability to provide solutions that result in a better customer experience.
Deltek Systems

Makati City, Metro Manila
Permanent
Full-time