client support specialist | RelieverWebcast Technologies, Inc.

Point of escalation for any issues, concerns, queries from representatives
Device Validation for correct alert configuration
Coordinate with ticketing group and coordinating groups to ensure all inquiries are documented and resolved
Monitor critical activities within the day
Turnover all tasks to the next representative to ensure fluidity of work assignments
Data Encoding
Updating 2 Daily Stat Database and matching the information in the Masterlist with the Daily Stat file
Touchpoint database Update
This position is a reliever for 4 months.
Any 4 year course related to business administration, management or hospitality
1 - 2 years experience in client services, customer service, or the like
Experienced in face to face interaction with clients
Familiar with Google Workspace
Work from Home
Entry Level / Junior, Apprentice Customer Service Information Technology / IT 1 opening Bachelor's degree graduate
Webcast Technologies, Inc. (WTI) is an Information and Technology company known for innovation and integrated positioning solutions with the use of Global Positioning System (GPS), Geographic Information System (GIS), and Telemetry System. Our services include GPS Tracking System, Software Development, Mobile Application Development, among others.For over 20 years, WTI has been helping companies from different industries track their valuable assets. Some of our clients include Shell, Petron, Chevron, Unilever, Coca Cola, Maynilad, Cemex, LF Logistics and KFC.WTI covers the whole Philippines with its main office located at 154 Panay Ave. Diliman, Quezon City and satellite offices in Laguna, Cebu, Cagayan De Oro and Davao.The software and GPS Tracking System we develop are custom- designed to address our client's specific business needs. At WTI, we put premium to quality service. Our team of outstanding professionals reflects the company's standard in providing excellent work.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time