client success ManagerRBT Consulting

Description
Scope of Responsibilities
- Responsible for maintaining and strengthening relationships with clients assigned to him/ her
through consistent customer contact.
- Regularly updates clients on account status and other immediate concerns that arise during the
campaign.
- Minimizes client attrition by renewing service contracts.
- Identifies potential client concerns and proactively resolves them.
- Upsell clients on other products and services offered by the company
- Makes sure that the client's quota and needs are met within the specified time frame agreed upon
in the contract
- Responsible for keeping the production leader updated with any changes or feedback coming
from the client.
- Performs other tasks assigned by the Group Leader or the CEO
- Reports directly to the Group Leader. In the absence of a group leader, reports directly to the
CEO.
- Other tasks that are assigned by the supervisor or CEO
Qualifications:
- Experience of at least three (3) years as a Supervisor or Manager for a company in a related
field.
- Possesses a Bachelor's degree in any field.
- Should be of legal age.
- Excellent communications skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Iloilo, Western Visayas ·  Yesterday (updated)