client success ManagerWonders Corporation

Job Description:
As a Client Success Manager, you will be responsible for building and maintaining relationship with clients. This includes handling client escalations and make sure the clients are satisfied with our services; selecting, training, developing and managing performance of direct reports; providing prompt and objective coaching and counseling and coordinating, planning and assigning work for staff in accordance with the company's goals and objectives. More over you will analyze performance results and implement departmental improvements according to company goals and objectives. You should plan for upcoming organizational needs and implement strategies in a proactive manner Work with support departments to ensure staffing strategies are effectively executed
Requirements
Advanced proficiency in English and Mandarin Language
Strong statistical/analytical skills, effective verbal and written communication skills, ability to collaborate, build consensus and network with internal departments and external business partners, ability to identify and implement process enhancements and have a strong work ethic and focus on delivering results
Excellent verbal and written communication skills and the ability to communicate and influence at various levels within the organization
Ability to work overnight and weekends
Bachelor's degree in any field of study
3-5 years managerial experience preferably in a call center environment
Must have an experience supervising Team Leaders / Supervisors
Wonders Corporation

Pasig City, Metro Manila
Permanent
Full-time