CLIENT SUCCESS MANAGER - BPO SECTOR - HANDLING MULTIPLE GLOBAL ACCOUNTS
This is a Leadership Role, based out of anywhere in the Philippines, and is a Full-Time Remote Role.
Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
About us
1840 & Company is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact center and back-office solutions currently from a work from home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns.
Description
The Client Success Manager (CSM) - Global Accounts is a role that is responsible for a territory of selected regional and global client accounts within the financial and professional services space. The key focus of the role is to provide day-to-day account management, timely query support as well as support in the implementation of strategic client objectives.
Working through the named list of existing clients, the CSM -- Global Accounts is expected to work closely with the Cross-Functional Teams to expand the value of our current partnerships by further entrenching our data and analysis with current and new users. This will be done by supporting research queries, new user registration, running training, arranging marketing campaigns, and recommending new solutions.
When engaging with our clients, the CSM is expected to understand why clients use and need our information and are able to recommend the services best fit for their needs, which may include expanding their current subscription or engaging with our Consulting team.
The CSM will be tasked to leverage CRM tools, technical support, and industry research teams as necessary in helping client needs.
The longer-term career path for the CSM is to eventually progress and develop into a more senior Account Management role.
Key Responsibilities
Being a part of the account management group; understanding and contributing to the account development strategy; supporting the growth objectives in every interaction with the customers
Commercial lead generation by running marketing campaigns, expanding user base, and proactively communicating with our customer base
Client support in day-to-day inbound email and call queries
Resolving research queries and coordinating with research via a research support system
Identifying new users and supporting in registration and onboarding
Setting up an annual engagement plan and regularly scheduled training sessions for each client account
Resolving IT technical issues and ensuring secure SSO access methods are well implemented
Proactively embedding API solutions with clients and their respective IT teams
Product Knowledge
Understand and succinctly explain all of 1840 & Company solutions as well as consulting capabilities, identifying items that can be strategized on with your Regional Client Consultant partner.
Understanding client organization.
Build relationships and create a deeper network inside client organizations with consistent and proactive dialogue with end-users, influencers, and decision-makers.
Frequently challenge clients to constructively broaden their perspective and consider other 1840 & Company solutions
Generate new business /upsell leads by recommending new products and solutions in every interaction with users
Keeping an eye out on users in new departments and teams previously not sold to
Updating the client organization chart on a regular basis
Skills / Proficiencies required
You should be an excellent relationship builder who has fantastic questioning and listening skills and who is not afraid to challenge your clients
Goal-oriented and consistently meeting KPIs
Comfortable interacting with executives within various levels and functions
Highly organized with excellent time management, managing numerous contacts including scheduling, follow up, and establishing frequent points of interaction.
Strong communication, negotiation, numeracy, and diplomacy skills
Ability to use CRM tools effectively
Knowledge of consumer market trends and dynamics
Ability to effectively collaborate with internal colleagues
Excellent Communication Skills in English ( both Written & Verbal ), added advantage if you know other global languages like Spanish, Italian, & French.
Why work for us
Our values
We act with integrity
We are curious about the world
We are stronger together
We seek to empower
We find strength in diversity
International: not only do we have a very multinational workforce, but we are all dealing with our global workforce worldwide on a daily basis.
Hardworking but sociable: our staff knows how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular e-social activities
Committed to making a difference: We at 1840 & Company believe in enabling exceptional people to strike the best work-life balance by being able to work from anywhere and maximizing their earning potential. We do this through a global AI-centric marketplace that matches resources and services with the most inspiring companies. 1840 & Company provides professional on-demand vetted freelance resources and outsourcing services.
Opportunities to grow: we offer development opportunities at all levels. The vast majority of our employees have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: 1840 & Company does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or another non-merit factor.
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1840 & Company
This is a Leadership Role, based out of anywhere in the Philippines, and is a Full-Time Remote Role.
Must have their own laptop/desktop which meets minimum qualifications:
Processor - Core i5 or higher, RAM - 8GB or higher, Bandwidth Requirements Minimum- Download Speed: at least 6 Mbps; Upload Speed: at least 5 Mbps.
And a quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet) and without interruption.
About us
1840 & Company is a global managed marketplace for vetted professional resources and outsourcing solutions. We proactively curate a marketplace of freelance marketers, developers, and finance professionals globally. Additionally, 1840 and Company delivers managed outsourcing solutions such as contact center and back-office solutions currently from a work from home model. At 1840 & Company, we rely on knowledgeable professionals to interact with our valued customers when they have questions or concerns.
Description
The Client Success Manager (CSM) - Global Accounts is a role that is responsible for a territory of selected regional and global client accounts within the financial and professional services space. The key focus of the role is to provide day-to-day account management, timely query support as well as support in the implementation of strategic client objectives.
Working through the named list of existing clients, the CSM -- Global Accounts is expected to work closely with the Cross-Functional Teams to expand the value of our current partnerships by further entrenching our data and analysis with current and new users. This will be done by supporting research queries, new user registration, running training, arranging marketing campaigns, and recommending new solutions.
When engaging with our clients, the CSM is expected to understand why clients use and need our information and are able to recommend the services best fit for their needs, which may include expanding their current subscription or engaging with our Consulting team.
The CSM will be tasked to leverage CRM tools, technical support, and industry research teams as necessary in helping client needs.
The longer-term career path for the CSM is to eventually progress and develop into a more senior Account Management role.
Key Responsibilities
Being a part of the account management group; understanding and contributing to the account development strategy; supporting the growth objectives in every interaction with the customers
Commercial lead generation by running marketing campaigns, expanding user base, and proactively communicating with our customer base
Client support in day-to-day inbound email and call queries
Resolving research queries and coordinating with research via a research support system
Identifying new users and supporting in registration and onboarding
Setting up an annual engagement plan and regularly scheduled training sessions for each client account
Resolving IT technical issues and ensuring secure SSO access methods are well implemented
Proactively embedding API solutions with clients and their respective IT teams
Product Knowledge
Understand and succinctly explain all of 1840 & Company solutions as well as consulting capabilities, identifying items that can be strategized on with your Regional Client Consultant partner.
Understanding client organization.
Build relationships and create a deeper network inside client organizations with consistent and proactive dialogue with end-users, influencers, and decision-makers.
Frequently challenge clients to constructively broaden their perspective and consider other 1840 & Company solutions
Generate new business /upsell leads by recommending new products and solutions in every interaction with users
Keeping an eye out on users in new departments and teams previously not sold to
Updating the client organization chart on a regular basis
Skills / Proficiencies required
You should be an excellent relationship builder who has fantastic questioning and listening skills and who is not afraid to challenge your clients
Goal-oriented and consistently meeting KPIs
Comfortable interacting with executives within various levels and functions
Highly organized with excellent time management, managing numerous contacts including scheduling, follow up, and establishing frequent points of interaction.
Strong communication, negotiation, numeracy, and diplomacy skills
Ability to use CRM tools effectively
Knowledge of consumer market trends and dynamics
Ability to effectively collaborate with internal colleagues
Excellent Communication Skills in English ( both Written & Verbal ), added advantage if you know other global languages like Spanish, Italian, & French.
Why work for us
Our values
We act with integrity
We are curious about the world
We are stronger together
We seek to empower
We find strength in diversity
International: not only do we have a very multinational workforce, but we are all dealing with our global workforce worldwide on a daily basis.
Hardworking but sociable: our staff knows how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular e-social activities
Committed to making a difference: We at 1840 & Company believe in enabling exceptional people to strike the best work-life balance by being able to work from anywhere and maximizing their earning potential. We do this through a global AI-centric marketplace that matches resources and services with the most inspiring companies. 1840 & Company provides professional on-demand vetted freelance resources and outsourcing services.
Opportunities to grow: we offer development opportunities at all levels. The vast majority of our employees have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.
Equal Employment Opportunity Statement: 1840 & Company does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or another non-merit factor.
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1840 & Company
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Manila City, Metro Manila
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Full-time
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1840 & Company jobs
Makati City, Metro Manila