client success manager ( Account Manager) - davaoHawodTech Solutions Inc.

Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.
Qualifications:
Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
Experience in account and client relationship management, preferably in a BPO setting.
Possesses a Bachelor's degree in any field.
Excellent communications skills.
Amenable to work in an office-based setup.
Sales/Marketing experience is a plus but not required!
Responsibilities:
Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
Regularly updates clients on account status and other immediate concerns that arise during the campaign.
Minimizes client attrition by renewing service contracts.
Identifies potential client concerns and proactively resolves them.
Upsell clients on other products and services offered by the company
Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
Responsible for keeping the production leader updated with any changes or feedback coming from the client.
Performs other tasks assigned by the Group Leader or the CEO
Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.
HawodTech Solutions Inc.

Davao City
Permanent
Full-time