client success Administrative AssistantAthena

Charge
At Athena, we power possibility through transformative delegation. True leaders reflect on what they want in life and map the path to get there. Athena is the path. We offer rigorously-tested delegation coaching technology and an exceptional Philippines-based EA to keep our driven clients moving forward. The result is 10x more leverage, more time, more impact in work and life.
Our clients are ambitious, high-impact CEOs, founders, and execs. They have started 100+ companies, raised billions in venture capital, taken companies public, worked in the White House, invested in Facebook/Uber/ Airbnb, run professional sports teams, were Governor of US states, and competed in Ironman races and the World Series of Poker. As a part of the Athena team, you will have an exponential opportunity, empowering the fiercely ambitious to reach the most audacious goals.
With a waitlist growing by the day, Athena has already showcased compelling demand. The Client Success Administrative Assistant will be responsible for clerical and organizational tasks such as file organizing, scheduling appointments, assisting other staff members, and drafting reports, correspondences, or messages for the Client Success Team.
High-level Responsibilities
Writing Reports: You will create and update all escalation summaries in HubSpot.
Owns team updates: You will need to give daily verbal reports to the team on the most pressing matters that crossed their desk over the past 24 hours.
File Organization: You will need to collate notes from OMs and coaches to create concise weekly PIP reports, which will be shared with the clients during their two-month PIPs.
Ad hoc: You will have to write concise emails, summaries, reports, and action plans for team members and time-sensitive email drafting when necessary.
Specific Projects
Use otter to synthesize all client meetings into crucial updates & game plans and send them to EA Coaches and OMs.
Distill notes from clients into a list of what's needed in new candidates and send them to Loren (LX team).
Write churn reports and prepare weekly churn summaries for CS team meetings.
About You
You have sharp critical thinking skills.
[ ] You know how to prioritize when multiple client escalations are urgent.
[ ] You always think ahead and can look for solutions should problems arise.
You are an excellent communicator.
[ ] You have good written and verbal communication skills and comfortable working with multiple stakeholders.
[ ] You deliver specific and well-defined feedback that moves the project goals forward (positive or negative).
You have excellent organizational skills.
[ ] You are highly organized. You collate and analyze data/information rigorously and keep all projects aligned with our goals.
[ ] You follow up promptly and keep track of the project's progress.
You are collaborative.
[ ] You can successfully work with cross-functional stakeholders toward a common goal.
[ ] You help identify the problems or weak areas in the project and develop ways to target those issues in collaboration with stakeholders.
You love the remote-first culture we're building.
[ ] You are positive, fun, and someone we're excited to work with.
[ ] You can work independently but are also strong at working across teams.
Athena

Philippines
Permanent
Full-time