client services officer Office based - with 2 years of related experienceShore 360

Description
About Damstra
Damstra Technology is an Australian-based provider of integrated workforce management solutions to multiple industry segments across the globe. We develop, sell and implement integrated hardware and software-as-a-service (Saas) solutions in industries where safety and compliance are of utmost importance. Protecting lives is the ethos that runs true in everything that we do.
With a presence across Australia, New Zealand, South East Asia, UK, and US, we have grown exponentially over the last year after listing on the ASX twelve months ago. We are entering a new phase with great energy and excitement and see this as a year of continued evolution. Join us on our extraordinary growth journey.
Roles and Responsibilities
- Take phone calls
- Respond to tickets and manage live chats for clients and internal stakeholders
- Processing customer inquiries efficiently and correctly
- Be resilient in dealing with difficult customers and maintain a high level of professionalism and politeness at all times
- Recognise and report faults/errors in the process to maintain business continuity, as well as be a role model for your peers and more junior team members
- Go above and beyond in your efforts of assisting clients
Required Experience
- Previous customer service experience (phone, emails, or chats)
Minimum Qualifications
- Degree qualified in Business, IT, Engineering, Marketing, or equivalent
A Successful Candidate must have
- Excellent spoken and written English language
- Willing to learn, can-do, achievement-oriented, and customer/client focus
- High level of literacy in modern PC suites (Windows) and web applications
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

₱ 30,000.00 monthly ·  Pampanga, Central Luzon ·  5 minutes ago (updated)