client services AnalystAfni
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 08/12/2022
Description
The Client Services Analyst position has been established to support all programs and Client Service team members.
This position will have limited client interaction and will primarily focus on the backend duties necessary to manage the business and those items required of our team.
Essential Functions and Responsibilities:
Prepare and submit Month End Invoicing
Prepare and submit Invoice Estimates
Complete, communicate, distribute and update contract cheat sheets for all programs
Partner with offline team to develop and distribute program scorecard
Conduct analysis in partnership with the CS Manager as needed including monitoring specialty call routing, call types, and impacts
Monthly CIM audits, corporate audit documentation kept up to date & submitted for audits, PCI & BCP documentation, etc.
Partner with appropriate teams to outline documentation and complete surveys (Quarterly) to meet Verizon Specific MSA Requirements & any other programs that have these requirements.
Preparation of Weekly/Monthly client business reviews
Ecovadis
MDWVA requirements
Client Reporting requests/issues
Call recordings (escalations)
Daily reporting needs
Distribution for all client issues (filter/fix accordingly)
Take lead in keeping client services Sharepoint up-to-date with key information
Act as a liaison for the Client Services Manager on client system access, restrictions, or issues (Verint, Remote silent monitoring, etc.)
Coordinate client visits in partnership with the Client Services Manager
Requirements
Requirements: * Have earned a Bachelor's/College Degree of any field
Must have at least 3 to 5 years of working experience in the related field is required for this position
Previous related account management, sales, or customer service experience in BPO is required
Must have experience in managing large accounts
Have remarkable customer service skills and an entrepreneurial spirit
Have strong leadership and communication skills
Can resolve issues promptly
Must have excellent MS Office and A-Plus skills
Must have strong technology proficiency and excellent organizational skills
Can handle high volume and wide variety or work within the confines of negotiated contracts
Must be amenable to work shifting schedules
Must be willing to work in Commonwealth Avenue, Quezon City
Shift
Full-time
Address
127 Don Mariano Marcos Ave, Quezon City, Quezon City, 1126
Afni
The Client Services Analyst position has been established to support all programs and Client Service team members.
This position will have limited client interaction and will primarily focus on the backend duties necessary to manage the business and those items required of our team.
Essential Functions and Responsibilities:
Prepare and submit Month End Invoicing
Prepare and submit Invoice Estimates
Complete, communicate, distribute and update contract cheat sheets for all programs
Partner with offline team to develop and distribute program scorecard
Conduct analysis in partnership with the CS Manager as needed including monitoring specialty call routing, call types, and impacts
Monthly CIM audits, corporate audit documentation kept up to date & submitted for audits, PCI & BCP documentation, etc.
Partner with appropriate teams to outline documentation and complete surveys (Quarterly) to meet Verizon Specific MSA Requirements & any other programs that have these requirements.
Preparation of Weekly/Monthly client business reviews
Ecovadis
MDWVA requirements
Client Reporting requests/issues
Call recordings (escalations)
Daily reporting needs
Distribution for all client issues (filter/fix accordingly)
Take lead in keeping client services Sharepoint up-to-date with key information
Act as a liaison for the Client Services Manager on client system access, restrictions, or issues (Verint, Remote silent monitoring, etc.)
Coordinate client visits in partnership with the Client Services Manager
Requirements
Requirements: * Have earned a Bachelor's/College Degree of any field
Must have at least 3 to 5 years of working experience in the related field is required for this position
Previous related account management, sales, or customer service experience in BPO is required
Must have experience in managing large accounts
Have remarkable customer service skills and an entrepreneurial spirit
Have strong leadership and communication skills
Can resolve issues promptly
Must have excellent MS Office and A-Plus skills
Must have strong technology proficiency and excellent organizational skills
Can handle high volume and wide variety or work within the confines of negotiated contracts
Must be amenable to work shifting schedules
Must be willing to work in Commonwealth Avenue, Quezon City
Shift
Full-time
Address
127 Don Mariano Marcos Ave, Quezon City, Quezon City, 1126
Afni
Other Info
Quezon City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Afni
About the company
Position client services Analyst recruited by the company Afni at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Client Services Analyst or Afni company in the links above
About the company