client services / Account ManagerAdmerex Solutions Inc.

Description
JOB SUMMARY:
In this role, you will respond to customers' inquiries by phone and email: act as the liaison between all managing partners, including the sales, customer service, and/or any vendors on behalf of our clients as it relates to the business. You will function as a primary point of contact for client support for specific clients assigned to them in managing the entire client experience for all clients' various channels from pre-sales through, post-sales, retention - based customer service experience, LiveChat, and or email support, through new client implementation and ongoing support. Any other duties as reasonably requested by the employer.
Job Requirements:
Must have working experience relevant to Client Services Management.
Strong operations background, BPO setting
Excellent organization skills and ability to manage multiple and changing priorities.
Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills.
Ability to present to high-level client contacts
Exemplary communication skills and strong business acumen with ability to balance between needs of customer
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): Portuguese
Availability for travel: Yes
Availability for change of residence: Yes
People with disabilities: Yes

Mandaue City, Central Visayas ·  Today, 09:35 AM