client service AssociateSecurity Bank

About Security Bank
We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016-the Bank of the Year - Philippines by The Banker.
We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
The Role
As a Client Service Associate, you will be responsible for providing after-sales support on all on-boarded business deals of products under the purview of Cash Management Division which can be positioned as business solutions for wholesale accounts.
How you will contribute
Handle complex cases endorsed by CCG via CCM/CRM.
Monitor incident resolution raised to technical partners (e.g. IT, Product Dev team).
Provide timely response/update to client queries/requests/complaints through email/call.
Ensure case resolution within standard SLA.
Conduct regular update/report to Client Service Unit Head/Section Head on escalated concerns.
Contribute ideas for process improvement initiatives.
What we're looking for
Bachelor's Degree in Business Studies/Administration/Management, Commerce, Finance/Banking
Must have basic knowledge on MS Office application
Must have good oral and communication skills
Can work under pressure and in extended hours.
Team player and willing to work in rotational shift (even on weekends/holidays).
Fresh graduates are welcome to apply!
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Security Bank

Makati City, Metro Manila
Permanent
Full-time