client service Associate | hybrid | ortigasEastvantage Business Solutions Inc.

About the role:
Proactively reach out and nurture relationships with your most important customers, developing long term partnerships
Use our in-house tool to support our customers
Present analysis and insights to our customers to help drive adoption
Display strong project management skills to onboard new clients effectively
Be the face of the company to our clients and the voice of our clients internally, championing their causes
Demonstrate effective prioritization of tasks when handling multiple issues
After some training, be able to debug smaller issues independently
Work together with an international team and across departments Provide training and establish best practice benchmarks with your clients
Identify risks and opportunities within your client base
Contribute to developing our culture as we grow!
Work Set-up:
Permanent and full-time employment
Nightshift schedule: 11pm to 8am (Manila Time)
On-site (Ortigas)
Bachelor's degree or similar.
Fluent in written and spoken English.
Excellent communication and interpersonal skills, both in-person and online.
Unafraid to learn about new technology and how to use it.
Works well in a team.
Organized, proactive, and self-driven.
Able to juggle multiple ongoing tasks.
Have experience in direct handling of customers.
Able to control the direction of meetings to guide customers through the path to success.
Strategic thinker that has the will to empower change.
Plus points if you have experience working in a SAAS company!
Extra plus points if you have knowledge of JS APIs
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 1 opening Bachelor's degree graduate
Eastvantage provides business solutions to global companies, enabling offshore operations from its locations in the Philippines, India and Bulgaria. The management team brings a wealth of global insights and local knowledge in the areas of digital transformation, customer experience, and business support. Combining expertise with a hands-on approach to managing client relationships, Eastvantage makes outsourcing simple and seamless.Share the passionSerious but wacky. Normal but quirky. Organized yet flexible. Hard work with playtime. That's life at Eastvantage. We promote a "Work-Life Balance" environment. It's a place where introverts and extroverts, the left-brained and right-brained, the outgoing and the shy can all work side by side without pulling each other's hair. That's because we work in a highly open, flexible and collaborative zone where we can totally feel at home.We may be a team of different folks with different strokes, but we share the same passion for our work and a constant drive for excellence. And we're lucky enough to belong to a company that empowers us and looks out for our development and well-being.Are you intelligent, creative, passionate, and crazy enough? Be a part of a cool, smart and wise team. Hurry grab the opportunity.Why join us?Working at Eastvantage is not like joining a huge organization like the navy, it's more like joining a fleet of agile ships ready to skip on to the next race, discovering new frontiers. We are not a thousand-person call center. We are not a ratlab. We are no freaky geeks (or are we?). What are we, then? Eastvantage prides itself on being an open and fair employer, always looking out for the development and well-being of its employees. We believe that our prime services require fully empowered people, world-class office amenities and the best technologies. We provide attractive salaries, insurance and benefits. We believe in continuous learning and coaching to stay ahead. We train and ensure our employees are treated fairly and with respect. Join us - we are always looking for great talents like software/system/web developers, research analysts, e-marketing gurus, and fluent communicators.BenefitsWe offer challenging roles in a fast-growing international teamWork-life balance environmentWe have a no-nonsense culture and direct interaction with our clientsPrime office located in Fort Bonifacio Global City, Taguig and Ortigas CenterWhat are we good at? Work hard and play hard!We are not the typical BPO setup. We have a diverse culture and we nurture everyone like a family.To understand how we use and process your data, please visit www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Mandaluyong City, Metro Manila
Permanent
Full-time