Client returns advo Cate iiInsight Enterprises, Inc.

Requisition Number: 83820
Position Overview
The Client Returns Advocate II serves as the primary point of contact for all escalated client return requests. This position will assist both internal and external clients with their requests via the phone, E-mail and IM and utilize Insight's internal systems, Internet Explorer and other web based tools to resolve client issues. Incumbents will also provide training and mentoring to the Client Return Advocates as well as providing various reports for management. Incumbents will also be required to interact cross functionally with various internal Insight departments, management and third-party vendors. The ideal candidate is detail oriented, self-motivated, connects well and can communicate clearly with Insight's sales force and clients, has excellent time management and problem solving skills, proactively follows-up and is capable of working independently with minimal direction. This position will report to the Manager of Operations.
What you'll do at Insight
Escalation Request (40% of Client Returns Advocates II Time)
Receive incoming escalation request
Contacting internal and external contact for escalation approval Via E-mail, Web tools, Phone, IM and Meetings
Follow up on all pending escalation requests on a regular basis
Sales team, Client, internal and external approval contacts
Process approved and denied return requests daily
Send Sales and Client return instructions and completion e-mail with next steps
Send UPS shipping labels or pickup or schedule AIT pickups on each approval
Making situational decisions to resolved escalation requests
Training, Mentoring, Reporting (40% of Client Returns Advocates II Time)
Provide all new hire training
Provide mentoring and training throughout the day as needed
Run daily, monthly and quarterly reporting
Run reporting as needed
Special Projects (20% of Client Returns Advocates II Time). Assigned to special projects as they arise
Attend meetings
Create process steps
Documentation
Super User Duties
Act as point of contact for system testing and changes
What you'll need to join Insight
Open to college undergraduates; with college degree preferred
Amenable to work on a permanent night shift schedule
Ability to effectively respond to questions from clients and other teammates as needed.
Customer service skills a must
Computer hardware/software knowledge and/or industry knowledge strongly preferred
Excellent oral/written communication, detail oriented, problem solving and interpersonal skills a must
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises, Inc.

Pasig City, Metro Manila
Permanent
Full-time