client returns adv isorInsight Enterprises, Inc.
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 24/03/2022
Requisition Number: 86678
Client Returns Advisor
Pasig City - Philippines
Position Overview
The Distribution team manages the receipt, temporary storage, configuration, and redistribution of goods according to client requests. The Distribution team, from the distribution centres, also manages the client satisfaction levels for all orders placed in EMEA for shipment to any approved global territory.
The Client Returns team continually strives to improve the customer experience for both internal and external clients, and endeavours to expand new and existing client accounts by devising clear returns strategies, ensuring the successfully delivery of client objectives, and nurturing and developing client relationships.
The Client Returns Advisor serves as the primary point of contact for post-sales client requests and returns. The Client Returns Advisor is responsible for ensuring Insight's clients receive high quality support, and also seeks to maximise the value clients derive from our technology and cloud-based solutions. Day-to-day activities include answering clients returns enquiries, managing returns cases, and working with relevant teams in order to improve the quality of Insight's client services and products.
What you'll do at Insight
Ensure Insight continually provides a high-quality client service by responding to and managing client queries, returns, and complaints in a timely and efficient manner by using the appropriate communication channels.
Process all incoming queries in relation to hardware/software client returns and faulty items.
Authorise goods and return requests in line with Insight's terms and conditions.
Authorise goods, software, and return requests in line with distributors, manufacturers and or publishers terms and conditions.
Raise goods and return requests on behalf of clients when necessary.
Ensure compliance with all company policies and procedures by conducting investigations and applying effective problem-solving techniques.
Maintain accurate records of client interactions, and file documentation where necessary.
Adhere to and follow communication procedures, guidelines, and policies.
Research, document, and adjust internal/external errors related to client returns.
Provide an excellent internal and external client service to all stakeholders.
Work closely with clients to understand challenges and own processes through to resolution.
Organise and follow up on an ongoing basis any issues related to assigned action items.
Work in close partnership with Distribution & Integration teammates.
Facilitate communication between the Sales, Finance, Operations functions, and clients.
What you'll need to join Insight
College Degree preferred
Customer service skills a must.
Computer hardware/software knowledge and/or industry knowledge strongly preferred.
Excellent oral/written communication and interpersonal skills a must.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology
SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner
Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business
Journal 2019 list of Best Places to Work (Extra Large Business)• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the
Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises, Inc.
Client Returns Advisor
Pasig City - Philippines
Position Overview
The Distribution team manages the receipt, temporary storage, configuration, and redistribution of goods according to client requests. The Distribution team, from the distribution centres, also manages the client satisfaction levels for all orders placed in EMEA for shipment to any approved global territory.
The Client Returns team continually strives to improve the customer experience for both internal and external clients, and endeavours to expand new and existing client accounts by devising clear returns strategies, ensuring the successfully delivery of client objectives, and nurturing and developing client relationships.
The Client Returns Advisor serves as the primary point of contact for post-sales client requests and returns. The Client Returns Advisor is responsible for ensuring Insight's clients receive high quality support, and also seeks to maximise the value clients derive from our technology and cloud-based solutions. Day-to-day activities include answering clients returns enquiries, managing returns cases, and working with relevant teams in order to improve the quality of Insight's client services and products.
What you'll do at Insight
Ensure Insight continually provides a high-quality client service by responding to and managing client queries, returns, and complaints in a timely and efficient manner by using the appropriate communication channels.
Process all incoming queries in relation to hardware/software client returns and faulty items.
Authorise goods and return requests in line with Insight's terms and conditions.
Authorise goods, software, and return requests in line with distributors, manufacturers and or publishers terms and conditions.
Raise goods and return requests on behalf of clients when necessary.
Ensure compliance with all company policies and procedures by conducting investigations and applying effective problem-solving techniques.
Maintain accurate records of client interactions, and file documentation where necessary.
Adhere to and follow communication procedures, guidelines, and policies.
Research, document, and adjust internal/external errors related to client returns.
Provide an excellent internal and external client service to all stakeholders.
Work closely with clients to understand challenges and own processes through to resolution.
Organise and follow up on an ongoing basis any issues related to assigned action items.
Work in close partnership with Distribution & Integration teammates.
Facilitate communication between the Sales, Finance, Operations functions, and clients.
What you'll need to join Insight
College Degree preferred
Customer service skills a must.
Computer hardware/software knowledge and/or industry knowledge strongly preferred.
Excellent oral/written communication and interpersonal skills a must.
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 21 countries providing Insight Intelligent Technology
SolutionsTM for organizations across the globe
$9.2 billion in revenue in 2018*
Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner
Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business
Journal 2019 list of Best Places to Work (Extra Large Business)• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the
Responsible Business Alliance Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, .
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises, Inc.
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Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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