client relations ManagerBCI Asia Philippines, Inc.

Archify is our newest digital platform designed to showcase the diversity of products & technologies within the building and construction industry. Covering a wide portfolio of projects, it will support design professionals to understand which products are the best fit for their projects.
We're looking for people who can help us to showcase this platform. If you're interested to be a part of our team, you'll be doing the following key tasks for this role:
Actively search for potential members of our website and convert them into sign-ups.
Ensure members know all of our platform's features and are familiar how to manage their account.
Conduct product trainings to clients via telephone and face to face meetings (if necessary).
Manage and maintain relationships with our members and maintain their satisfaction with our platform.
Perform outbound customer care calls to members to help them optimize their use of the platform.
Manage and handle member enquiries across all platforms (phone, email, social media and phone-chat platforms).
Responsible for events organization and provide assistance for internal & external activities
Build long term relationship with all relevant stakeholders, such as media, relevant organizations, local government, etc.
Produce content for various speeches & events
What's in it for you?
Opportunity to work with different nationalities & culture
Opportunity to be part of a Global Company
Opportunity for career advancement
Prior work experience working in client management/customer service is preferred
Proven track record of corporate and relationship management
Excellent communication skills ( both in written & verbal form)
Working knowledge on Internet search engine optimization, database management & MS office tools
Experience in using various social media and phone chat platforms
Knowledgeable on various trends in Architecture, Interior design, Building & Construction Industry
Excellent organization skills necessary to present strategies, conceptual frameworks, and plan various activities to convince, persuade the target clients
Handle various PR & marketing strategies
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Entry Level / Junior, Apprentice Customer Service Consulting (Business & Management) 1 opening Bachelor's degree graduate
BCI is a leading provider of building and construction information with offices across South East Asia, Australia, United States, New Zealand & United Kingdom. We service a large portfolio of Industry professionals allowing them to maintain a competitive advantage and win new business through the use of market information provided.Our Mission To become the leading global, multi-platform, software-enabled pre-construction data service by combining our research expertise, industry knowledge and artificial intelligence to deliver transformative, industry-critical data products and software solutions.Our ValuesBoldness - we dare to go where the biggest challenges are. Our entrepreneurial spirit means we are not afraid to challenge the status quo in order to pioneer new business in previously unrivaled markets or to have the courage to dig deeper and persist in finding new opportunities.Commitment - we are committed to our mission as it relates to our members, our team and the communities in which we operate. Our commitment extends to the quality of information we provide, to the level of service given, to being accountable to our team members and to the social and ecological welfare of our environment.Integrity - we conduct ourselves with integrity in everything we do and adhere to the highest ethical standards in every interaction. This means we would rather forego an opportunity; lose an order or part ways with a staff member than compromise our integrity.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time