client relations Manager | archifyBCI Asia Philippines, Inc.

Archify is our newest digital platform designed to showcase the diversity of products & technologies within the building and construction industry. Covering a wide portfolio of projects, it will support design professionals to understand which products are the best fit for their projects.
We're looking for people who can help us to showcase this platform. If you're interested to be a part of our team, you'll be doing the following key tasks for this role:
Actively search for potential members of our website and convert them into sign-ups
Ensure members know all of our platform's features and are familiar how to manage their account.
Conduct product trainings to clients via telephone and face to face meetings (if necessary).
Manage and maintain relationships with our members and maintain their satisfaction with our platform.
Perform outbound customer care calls to members to help them optimize their use of the platform.
Manage and handle member enquiries across all platforms (phone, email, social media and phone-chat platforms).
Prior work experience working in client management/customer service is preferred
Excellent communication skills ( both in written & oral form)
Working knowledge on Internet search engine optimization, database management & MS office tools
Experience in using various social media and phone chat platforms
Knowledgeable on various trends in Architecture, Interior design, Building & Construction Industry
Special Leave Benefits for Women
Single Parent Leave
Medical / Health Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Other:
Additional earnings through incentives When you meet your targets & KPI's
Entry Level / Junior, Apprentice Customer Service Consulting (Business & Management) 1 opening Bachelor's degree graduate
BCI is a leading provider of building and construction information with offices across South East Asia, Australia and New Zealand. We service a large portfolio of Industry professionals allowing them to maintain a competitive advantage and win new business through the use of market information provided.Our Mission To become the leading global, multi-platform, software-enabled pre-construction data serviceby combining our research expertise, industry knowledge and artificial intelligenceto deliver transformative, industry-critical data products and software solutions. Our Values◾ Boldness◾ Commitment◾ Integrity
Kalibrr

Makati City, Metro Manila
Permanent
Full-time