client relations ExecutiveTiffany & Co

Position
Tiffany & Co..... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.
Tiffany employees honor every special moment in our customer's lives and every unique gift that commemorates their milestones. This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences and Honoring the Tiffany Legacy) is never compromised.... and it never will be.
We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability
About the role
The Client Development Executive supports all Clienteling activities in the market focusing on in-market activations and events, client data management and analysis and works with Store Managers to help team build personalized strategy for their portfolio clients, and work with Marketing to increase the High-Net-Worth client recruitment and growth to achieve overall sales targets. The role reports to the Retail Director, with a dotted report to the Client Relations lead for South Asia Pacific.The Client Development Executive supports all Clienteling activities in the market focusing on in-market activations and events, client data management and analysis and works with Store Managers to help team build personalized strategy for their portfolio clients, and work with Marketing to increase the High-Net-Worth client recruitment and growth to achieve overall sales targets. The role reports to the Retail Director, with a dotted report to the Client Relations lead for South Asia Pacific.
Key Accountabilities
Execute a client development strategy to support both the day-to-day and High Jewelry business
Support the retail team to optimize all customer engagement opportunities relating to key business initiatives
Maximize high ticket sales opportunities through supporting the team with intensified clienteling efforts and events participation
Support the retail teams in strengthening and cultivate relationships with new high-jewelry customers to meet HJ + Exceptional sales annual sales plan
Leverage customer reports to understand customer demographics, purchasing trends and patterns to develop effective sales strategies
Develop a strong knowledge of store High Jewelry/UHNW Business
Maximize the resources, e.g. selling event opportunities, to help team achieve sales goals
Assess local market opportunities to implement effective strategy to prospect right networks to cultivate new high jewelry clients with marketing team
Identify VIP customers of other luxury brands, create strategies to outreach to such individuals and execute outreach
Provide weekly report on outreach contacts for all stores made to date and any sales update
Collect Market and competitor insights to share with Management and Store leaders
Service Excellence & Customer Focus
Consistently provide exceptional client service and experience in all client interactions, in-store and outside the store
Provide support to resolve client complaints and special situations as they arise, in-store and outside the store
Demonstrates professionalism and champion customer focus as one of the HJ Ambassador in the market.
Work with other internal departments to support company objectives including CRM, Merchandising and Marketing.
Customer Relation Management
Work together with the Marketing Manager to:
Drive marketing programs to support client recruitment and development
Customer segmentation analysis with correlating program design and implementation
Data and system platform management
Develop country specific CRM program under the guidance of central and regional marketing
Perform Customer Information Management (CIM) tasks
Work closely with Market Leader and Store Management to drive CRM programs and tools and ensure effective deployment to drive sales, recruitment, and retention
Develop country specific CRM programs under the guidance of regional CRM/Marketing. Provide training as needed as well as communication support on CRM topics to Store team
Performance Measures and Scope of Role
Country and event Annual High Jewelry & Exceptional Sales target
New Client Acquisition Target
CRM Targets at Market Level (VOC target scores, Outreach % to Total Sales Contribution, data capture rates)
Qualifications
Required Qualifications/Primary Job Requirements
2-3 years of retail/relevant business development experience in luxury industries preferred [e.g., Luxury Retail, Private Banking]
Possess the passion for Tiffany & Company brand to share knowledge on a range of products, stones, history, and services to convey Tiffany & Company heritage and values
Driven, energetic and independent. Thrives on working with multiple groups
Possess a full understanding of the Malaysia marketplace and client demographic, an established client book - highly desirable
Strong negotiation skills with excellent verbal and written communication and interpersonal skills
Proficient in MS Office, computer knowledge
Fluent in English & Local Language
Preferred Qualifications/Primary Job Requirements
Degree in Business Administration, Marketing or equivalent is preferred
Solid knowledge base on gemstone, jewelry, and timepieces - GIA Certification is a plus
Tiffany & Co

Manila City, Metro Manila
Permanent
Full-time