client relations AssociateEmapta Versatile Services Inc

Job Description
Ready for an incredible journey
Joining Emapta means opening doors to a world of exciting opportunities and endless possibilities. Get ready to immerse yourself in the #EmaptaExperience, where youll discover a vibrant community of talented individuals, cutting-edge technology, and a supportive environment that encourages growth and personal development. From remote work arrangements to flexible schedules, Emapta offers you the freedom to achieve a healthy work-life balance while expanding your professional horizons. With a diverse range of clients and industries, youll gain invaluable experience, sharpen your skills, and embark on a path towards success. So, what are you waiting for
Come on board and lets create a future worth celebrating together!
Whom you'll work with:
NetRoadshow, our esteemed international client, is a trusted provider of SEC-compliant online solutions for the global investment banking community. With a pioneering history dating back to the late 1990s, NetRoadshow was the first company to receive SEC permission to offer electronic roadshows over the internet. Today, it stands as the premier electronic roadshow platform, serving major banking jurisdictions across the Americas, EMEA, and Asia-Pacific. By joining NetRoadshows team, you can gain invaluable experience in a cutting-edge environment, working with a proprietary online roadshow offering, data room services, and secure document distribution system.
Job Description
Join us as aClient Relations Associate, responsible for seamless communication, client request handling, data entry, quality checks, accounting liaison, reporting product statistics, identifying support issues, engaging with management, addressing client inquiries, project intake, client assistance, product training, team collaboration, report creation, billing issue resolution, process improvement suggestions, and staying updated on services.
Here's an overview of your future role:
Employment Type: Full-time
Schedule: Day shift
Work Arrangement: Onsite
What do you need to succeed
A bachelors degree.
2-5 years of related experience and/or training.
High attention to detail, adaptability, excellent communication skills, a problem-solving mindset, and the ability to work well in a team.
Effective communication skills, both verbal and written.
Proficiency in Microsoft Office.
Familiarity with Salesforce, Confluence, JIRA, and Slack is advantageous.
The ability to transition seamlessly and quickly between projects and platforms.
A strong focus on detail.
Fluency in English. Knowledge of Cantonese, Mandarin, Japanese, or other Asian languages is a plus.
What awaits you in this role
You will be responsible for effectively communicating client requests and presentation requirements to the production teams.
You will enter data into our proprietary production tracking system and maintain comprehensive online notes for each project.
Assisting in quality checking both the end product and external communications will be part of your responsibilities.
You will liaise with our accounting department to ensure accurate billing for projects.
Regularly gathering and relaying product statistics and various reports to sales and product teams will be an important aspect of your role.
You will collaborate with the technical support team to routinely identify and communicate the most common support issues.
Communication with management on performance and activities will be expected.
Responding to clients via email, web-based applications, and telephone will be part of your daily tasks.
You will intake client requests for new projects and follow up for additional information when necessary.
Answering client questions about various products and providing assistance when issues arise around their access to presentations will be among your responsibilities.
You should be prepared to train clients on the use of new or enhanced products.
Regular communication with the team and manager will ensure everyone is informed of project developments.
Assisting with the creation and managing the implementation of reports and presentation materials for both internal and external use will be part of your role.
You will research and find resolutions for missing, inaccurate, or unclear information on the client billing report.
Being open to participating in additional projects, services, and opportunities as they arise will contribute to your roles growth.
Your suggestions and implementation of process improvements will be highly valued.
Keeping fully up-to-date on current services and products is essential to excel in this position.
Why choose us
HMO upon day 1
Strategic office locations
Complimentary office gym access
Standard government and Emapta benefits
20 days annual leave
Career growth opportunities
Diverse and supportive work environment
Fun employee engagement activities
Who are we
Discover a world of possibilities atEmapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success,Emaptaoffers a stable foundation foryour career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience