Client Processing ManagerJPMorgan Chase

Job Description:
Description
J.P. Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
About J.P. Morgan Asset and Wealth Management
J.P. Morgan Asset and Wealth Management is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.
Our Business
Wealth Management Mortgage Operations supports the J.P. Morgan Private Bank within J.P. Morgan's Asset and Wealth Management line of business. The Private Bank is the world's premier service provider for ultra and high net worth individuals. Our goal is to help these affluent individuals across the globe optimize their wealth, after taxes and across generations. Mortgage Operations provides end to end mortgage origination for Private Banking clients with unique needs. Our loans are generally complex transactions due to the financial diversity and sophistication of the client base. Our clients expect the highest levels of quality service throughout the process, resulting in an exceptional client experience.
Position Summary
Working Supervisor who supports all aspects of overseeing management Team Leads and Processing staff. Responsible for managing and oversight of pipeline production, turn-times, quality, management of compliance and regulatory standards. Management of staff development and utilize the performance management model as well as monitor department attrition. Daily pipeline management including but not limited to: file accuracy, expected closing dates being met, quality and disputes. Able to remediate complicated/escalated files and scenarios without supervision. Participate in various project and feedback sessions.
Strong communication, presentation, analytical and problem solving skills, Strong understanding of mortgage documents and mortgage origination processes. Ability to communicate, motivate and foster a high-performance work environment. Individual may work directly with Mortgage Advisory, Bankers, Vendors, and internal/external partners throughout the Mortgage Origination cycle.
Strong knowledge of Federal and State regulatory requirements. Must have strong training/mentoring skills.
Qualifications
· Bachelor's degree
· Post Graduate degree is preferred
· Willing to work in North America schedules
Manila Work Shift: 9:00pm - 6:00am (may shift slightly during Daylight Savings Time)
Experience:
· 3 to 5 years of mortgage management or supervisory experience
· 3 to 5 years people management experience and client service delivery
· Experience in Loan Processing process is preferred
Technical Skills:
· Excellent written and verbal communication skills to communicate with internal and external parties
· Expertise in Mortgage concepts; Working knowledge of major US Mortgage Regulations
· Detailed understanding of all stages of mortgage originations life cycle
· Proficiency in analyzing documents like Title, Home Owners Insurance/Flood, Appraisal, etc.
· Must have had exposure to production management, work allocation, prioritization, exception and escalation handling, and process documentation
· Attention to detail and accuracy with problem solving skills
· Proficient in Microsoft Office applications (Word, Excel, and Outlook
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team:
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase