client Operations representative (north america)Insight Enterprises
Workplace: MetroManila, Manila, Pasig
Salary: Agreement
Work form: Full time
Posting Date: 08/03/2024
Deadline: 07/03/2024
Requisition Number: 95394
Basic Function
Position Overview
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What you'll do at Insight
The Client Operations Representative will be responsible for developing efficient practices to serve business needs
Work on special projects for clients and sales force as needed
Attend Company, vendor, and publisher trainings and webinars, as directed
Build relationships with other Insight departments and increase efficiencies where applicable
Prioritize and respond to incoming client calls and emails
Research technical information on product requests and ensure access to procurement
Responsible for correct and accurate order processing
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system
Research technical information on product requests and ensure access to procurement
Ensure special bid pricing is applied and correct cost is captured on every order before order is released
Ensure contract compliance
Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed
Manage pricing (agreement manager, contract module) and work with vendors on special pricing
Assist clients with their web accounts with Insight
Ensure correct and accurate order fulfillment
Responsible for RMA management, credit re-bills and collections facilitation
Follow-up on all open client returns in a timely manner
Follow through to make sure the replacement order (if applicable) is placed and shipped
Positive interaction with Customer Service /Purchasing on RA/Replacements
Keep sales force informed of any problems and final resolution of issue
Provide order status for client base
What you'll need to join Insight
Preferably Bachelor's Degree in any course
College Level
Some experience in customer service, operations, and other related experience
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Strong commitment to company values and operating principles
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises
Basic Function
Position Overview
The Client Operations Representative Level 1 will be responsible for providing customer service and managing the sales processes of their assigned Account Executive or team of Account Executives (AE). This involves, but is not limited to: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.
What you'll do at Insight
The Client Operations Representative will be responsible for developing efficient practices to serve business needs
Work on special projects for clients and sales force as needed
Attend Company, vendor, and publisher trainings and webinars, as directed
Build relationships with other Insight departments and increase efficiencies where applicable
Prioritize and respond to incoming client calls and emails
Research technical information on product requests and ensure access to procurement
Responsible for correct and accurate order processing
Prepare, manage and submit sales quotes accurately into the appropriate quote entry system
Research technical information on product requests and ensure access to procurement
Ensure special bid pricing is applied and correct cost is captured on every order before order is released
Ensure contract compliance
Request and/or set up new client sold-to's, bill-to's, and ship-to's as needed
Manage pricing (agreement manager, contract module) and work with vendors on special pricing
Assist clients with their web accounts with Insight
Ensure correct and accurate order fulfillment
Responsible for RMA management, credit re-bills and collections facilitation
Follow-up on all open client returns in a timely manner
Follow through to make sure the replacement order (if applicable) is placed and shipped
Positive interaction with Customer Service /Purchasing on RA/Replacements
Keep sales force informed of any problems and final resolution of issue
Provide order status for client base
What you'll need to join Insight
Preferably Bachelor's Degree in any course
College Level
Some experience in customer service, operations, and other related experience
Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
Strong written and verbal English communications skills
Able to successfully manage multiple priorities
Strong commitment to company values and operating principles
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position,
About Insight
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology SolutionsTM and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at
Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology SolutionsTM for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Today's talent leads tomorrow's success. Learn about careers at Insight:
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Insight Manila Location: 10F-11F Robinsons Cyber Omega, Pearl Drive, Ortigas Center, Pasig City, Metro Manila, Philippines 1605.
Insight Enterprises
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Pasig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Insight Enterprises
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