client manager - SustainabilityBSI

Job Description
Great that you're thinking about a career with BSI!
Purpose of position
To carry out assessments of clients Management Systems to ensure that they meet the requirements of International Standards such as ISO 9001, ISO 14001, ISO 45001, ISO 14064 series, PAS 2060, and other standards were appropriately trained.
To provide expertise, produce surveillance and initial assessment reports and make recommendations for certification decisions.
To promote the BSI product offering and solutions to our clients with the view of improving their business performance, managing risk, and Making excellence a habit
Deliver public training courses and in-house training solutions to the BSI standards of excellence, in order to develop knowledge and skills
Key responsibilities & accountabilities
As Assessor:
Assess client's Management Systems in accordance with the standards and relevant specifications and provide effective management of a portfolio of clients in carrying out assessments of their management systems so that they achieve, continue to meet, and if the client wishes ultimately exceed their scheme requirements.
Assist Operation Team to liaise with clients and prepare the assessments and travel plans.
Apply a risk-based approach to conduct and report the assessments, and to manage the results within the scheme, accreditation and BSI requirements, and other infractions in accordance with the requirement of ISO 19011
Conduct necessary meetings and provide progress updates to clients on the conduct of pre-assessments / pre-visits, transfer audits, documentation reviews, initial assessments, continuing assessment, re-certification assessment visits, and results of findings. Review and verify the acceptance of the client's corrective & preventive action plans
Ensure and manage the clients records and other related matters are properly dealt with to assure client satisfaction is maintained
Lead assessment teams as required ensuring that team members are adequately briefed so that quality of service is maintained and that effective working relationships are sustained both with Clients and within the team
Mentoring and coaching new or inexperienced colleagues as needed to meet the business needs
Following the training plan developed by the Line Manager in order to reach assessor status and then Lead assessor status through the prescribed program (based on the audit and technical knowledge, skills, and experience they have as well as the requirements of ISO 19011). Participate in additional training based on future business needs
Maintain and develop assessment skills and technical and management system standards knowledge
Any other assignments as needed to meet assessment delivery to achieve business objectives
As Tutor:
Ensure that value is added to customers and their business/organization through the delivery of BSI training courses
Inform customers of BSI services to their needs during training sessions
Provide delegates with information on how the training - is aligned to the overall customer journey with BSI
Continually enhance the reputation and perception of BSI through excellent delivery of training courses/solutions and day-to-day interactions with customers and other key stakeholders
Provide feedback to support course development in line with the new course and existing product development process
Provide assistance with the design of training solutions. (E.g. classroom, electronic, correspondence, mentoring, coaching)
Maintain and enhance appropriate professional qualification status in relevant disciplines
Proactively engage with peers and key stakeholders to ensure continual improvement, in line with the BSI standards of excellence for training delivery
Any other assignments as needed to meet training delivery to achieve business objectives
Responsible for demonstrating the BSI Excellence Behaviours and Making Excellence a Habit.
Knowledge / Skills / Abilities
Qualifications and/or equivalent industry experience in the required industry sector as determined by the resource planning requirements (e.g. IRCA qualified auditor in ISO 9001 / ISO 14001 / ISO 45001)
Knowledge and understanding of the requirements of any ISO14064 series and PAS 2060. An Experience in the industry as a Sustainability practitioner is preferred.
Demonstrate a thorough understanding of how a business operates to ensure appropriate interpretation of management system standards.
Demonstrate high-level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
Proven negotiation skills to be able to negotiate technical issues when dealing with the client organization's management in relation to assessment findings.
Excellent presentation skills, able to present assessment findings professionally and effectively, often through formal stand-up presentations to a group of senior managers.
Energy and commitment to undertake the assessor role, which can be very demanding, working within different premises every day, being in front of the client, and constantly on the move.
Learning ability to keep up with changes to business, industry, management thinking, and developing assessment styles.
Possess IT skills and be conversant with basic packages including MS Word, the Internet, and e-mail, as well as the specific industry association reporting platforms.
Strong written communication skills able to formulate clear, concise, and professional reports, explaining technical issues, within required timeframes. Effective communication through the written word is essential.
Self-organization skills / self-motivated - operating from home and remote from any BSI office, the assessor needs to be able to manage their own workload to maximize self-effectiveness.
Demonstrate thorough technical knowledge to be able to interpret the language of the Client organization.
Demonstrates ability to coherently deliver training courses across the full spectrum of the delegate profile (boardroom to shop floor)
Possess knowledge of individual learning styles and how to address these through the design and development of training courses through the use of accelerated learning techniques.
Ability to design and develop training courses and materials to meet specific aims
Proven administrative and organizational skills, with the ability to meet deadlines and manage customer expectations
Understanding of development processes, training needs analysis, and training evaluation techniques
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.