Client engagement spe CialistiFive Inc.

Highlights
Competitive compensation and benefits packages
Continuous professional development and learning opportunities
Regular engagement activities and events
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CLIENT ENGAGEMENT SPECIALIST
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!
ROLE OVERVIEW
We are looking for a Client Engagement Specialist to be part of our team.
He/She is mainly administrative and support. Most of their time is spent maintaining and creating records that the team can use in making management decisions and in order to provide support for the clients and staff.
He/She will assist in liaising with the departments and staff and help ensure that the client and staff requirements are met.
He/She is also mainly in-charge of monitoring attendance and ensuring corrective actions are done accordingly.
MAIN RESPONSINBILITIES
In-charge of collecting and updating employee data needed by the account managers in the daily operations of accounts
Assist in drafting and monitoring corrective actions for staff infractions
Liaise with other departments to ensure that all concerns and requests are attended to and completed in a timely manner
Responsible in creating reports for the day to day Operations including: action items checklists, Minutes of Meetings, etc.
Performs tasks needed for attendance tracking from floorwalks to monitoring of daily attendance of client staff, sending email notifications and updates to clients and the operations team.
Update statistical reports used in management decision-making- particularly attendance reports and trends, schedule adherence, seat occupancy, and other reports that may be useful in operations planning and management
Provide first line of support to clients and staff, in the absence of an account manager or manager, and coordinate with the operations team in addressing their needs, queries or concerns
Manages and updates records - project documentation updates, compiling client guidelines, etc.
Assists in disseminating information to employees such as updates on policies and company events
All other duties as assigned
Requirements
Bachelor's Degree in Social Sciences, Psychology, Human Resources, Business Administration or related degree
At least 1 to 3 years broad knowledge, proven industry experience, and demonstrated leadership skills in Operations, Back Office Support or HR
Strong track record of flexibility, resilience, and in managing multiple priorities and changing business needs in a fast-paced and remote global environment
Excellent communicator with strong interpersonal and effective presentation skills
Willing to work on a shifting schedule
Willing to work at Tower 1, Rockwell Business Center, Ortigas (beside Medical City)
Summary of role requirements:
Looking for candidates available to work:
Monday: Evening
Tuesday: Evening
Wednesday: Evening
Thursday: Evening
Friday: Evening
2-3 years of relevant work experience required for this role
Working rights required for this role