Client Delivery Manager JobSAP
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 01/11/2020
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Requisition ID: 263392
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Description:
Owns, develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS) - Hana Enterprise Cloud.
Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer's System Integrators or other Hosting Partners
Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)
Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Drives Customer Success - takes accountability for ECS service delivering expected outcomes to the business.
Drives Commercial Success - avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
Drives Digital Transformation Success - aligns services to client's transformation strategy and goals
Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery
Optionally supports SAP Sales team during pre-sales phase with advice and experience from the field with the goal to craft sustainable engagements
Expected to spend up to 20% of time onsite at client location
Deliverables:
Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
Define the project / delivery / service plan, perform active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.
Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
Identify service improvements and delivery opportunities and realize the value for the client
Prepare, realize, and follow-up of strategic planning workshops towards S/4HANA transformation
Create and execute the ECS Innovation agenda for the client
Continuously increase client intimacy and establish close relationship with C-Executives and key stakeholders
Track and report on business growth and upsell throughout the entire engagement lifecycle
Goals: (Revenue Enabling)
S/4 HANA Adoption / Conversion
Contract renewal
Engagement profitability
Customer references
Customer satisfaction
Revenue safeguarding / Prevention of revenue leakage
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Jobs2Web
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Professional
Employment Type: Regular Full Time
COMPANY DESCRIPTION
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.
Description:
Owns, develops and supports growth of the client relationship for SAP Enterprise Cloud Services (ECS) - Hana Enterprise Cloud.
Is the voice of the client within SAP and recognized as the escalation point for all issues with regards to the ECS engagement
Is fully accountable for the ECS client engagement and service delivery, supported by various ECS roles and functions as needed
Ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer's System Integrators or other Hosting Partners
Proactively positions new ECS service offerings, packages and brokers upsells within the client via the SAP Sales team (e.g. Industry AEs and others)
Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
Drives Customer Success - takes accountability for ECS service delivering expected outcomes to the business.
Drives Commercial Success - avoids service credits, looks for improvement opportunities for upsell, engages Sales for pursuit
Drives Digital Transformation Success - aligns services to client's transformation strategy and goals
Expected to spend most of the time on sustainable account management (e.g. growing relationship, continued utilization of ECS portfolio and enlarging ECS footprint) and limited time on service delivery
Optionally supports SAP Sales team during pre-sales phase with advice and experience from the field with the goal to craft sustainable engagements
Expected to spend up to 20% of time onsite at client location
Deliverables:
Set up the engagement, manage all engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
Define the project / delivery / service plan, perform active stakeholder mgmt., governance, reporting, communication plan, meeting structure, risk mitigation, escalations path, etc.
Ensure operational excellence on contract administration supported by ECS functions (profitability reporting, invoicing, credits, penalties etc.)
Identify service improvements and delivery opportunities and realize the value for the client
Prepare, realize, and follow-up of strategic planning workshops towards S/4HANA transformation
Create and execute the ECS Innovation agenda for the client
Continuously increase client intimacy and establish close relationship with C-Executives and key stakeholders
Track and report on business growth and upsell throughout the entire engagement lifecycle
Goals: (Revenue Enabling)
S/4 HANA Adoption / Conversion
Contract renewal
Engagement profitability
Customer references
Customer satisfaction
Revenue safeguarding / Prevention of revenue leakage
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment - apply now.
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).
Successful candidates might be required to undergo a background verification with an external vendor.
Additional Locations:
Jobs2Web
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Manila City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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