client Delivery analystVisa

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.
When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
Join Visa: A Network Working for Everyone.
Job Description
Team Summary:
The CyberSource Technical Sales and Delivery team consists of 16 people within the AP region and is the fastest growing organization within the Merchant Sales and Acquiring domain of Visa. The Team comprises of Technical Sales Consultants, Client Delivery Consultant, Project Managers, and also Merchant Optimization Consultants. With the booming e-commerce business in Asia Pacific, we are looking to add another vibrant candidate into our bustling team to assist in expanding the vibrant and dynamic business.
What a Client Delivery Analyst does at Visa:
Develop tactical and strategic plans to successfully support needs of enterprise clients.
Provide technical, functional and subject matter expertise to our sales team
Conduct technical presentations and product demonstrations for customer audiences
Be a resource in supporting the preparation and responses for RFPs and RFIs
Work closely with our Product Management team to maintain technical and functional knowledge of existing and new services
Identify and work with third party resources as necessary to support client and project delivery needs
Project planning and coordination
Communication and risk management
Issue escalation and resolution
Maintain excellent customer satisfaction during project delivery
Work with industry standard project management methodologies
Work with internal and client teams to develop integration plans, manage diverse stakeholders, and manage expectations
Why this is important to Visa:
CyberSource continues to be one of the key business drivers for Visa amid the current e-commerce boom globally. The ability to successfully implement solutions is a key growth engine for Visa and our customers. A successful candidate in this role will have a direct impact on the growth of our business. The individual will work closely with our clients to understand their requirements and to guide them in the implementation journey so that they can go to market in the shortest time possible.
Projects you will be a part of:
You will be required to work closely with regional sales teams, internal operations teams, and product teams to ensure success. The success of this role will be measured on growth of revenue and successfully integrated clients. Candidates should have demonstrated skills in project management, and presentation/training in complex IT environments. The candidate should be familiar with SaaS solutions related to bankcard/acquiring, payment gateway, payment security, and fraud prevention. The right candidate will have a passion for project management excellence, customer advocacy, and will see this role as contributing to the strategic evolution of our business.
Furthermore, you will be at the forefront of Digital payment Systems of the Southeast Asian Markets, Working with Digital Market leaders that shape the landscape of payments. Not only will you be working with Acquiring Banks, but also with large scale merchants, Payment Service Providers, Digital payment providers and market leaders.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.
Qualifications
What you will need:
Digital / Innovation:
Digital savvy - applying your knowledge to the way you work
Stay current and up to date with latest innovation, digital trends, research, skills, and education
Champions bold ideas and new ways of doing things
Ask challenging and stretching questions to stimulate innovative thinking
Consistently search for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders
Innovate quickly to create results when new, relevant information surfaces
Technical:
Minimum of 3 years IT consulting, project management, systems implementation and/or business development, with increasing levels of responsibility
Excellent verbal and written communications, interpersonal skills, knowledge /certification of IT project management best practices
Strong understanding of payment processing infrastructure systems, technologies, and security standards preferred.
Strong knowledge in programming languages such as Java, PHP, Python, REST, Etc.
Familiarity with merchant store front and shopping carts
Ability to influence and lead diverse set of globally based internal stakeholders.
Experience working in Asia Pacific region, particularly markets of Southeast Asia.
Revenue driven and accountable, must be willing to take initiative and move into 'greenfield' territory
Bachelor's degree or equivalent required
What will also help:
Values Driven:
Actively promotes an environment of inclusion and diversity of thought
Communicates openly, honestly and respectfully - ensuring opinions are heard
Proactively limit or mitigate unconscious biases when making decisions
Solution Focused:
Connects the dots and information across the organization to leverage the best of Visa's technologies, expertise, and solutions
Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations
Make quick, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation
Adapt and recognize the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required
Determine success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria
Encourage others to openly share and build on each other's new ideas, products or solutions
Demonstrate energy and positive response when tackling challenging problems and view complicated tasks as engaging or motivating
Show openness to new ideas, modifying viewpoints, and direction in light of new information
Quickly adapt to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances
Quickly recover from setbacks or failure by viewing as a lesson learned and trying again
Additional Information
Visa has adopted a Covid-19 vaccination policy. As a condition of employment, all employees based in the Philippines who are required to work on-site are required to be fully vaccinated for Covid-19, unless a reasonable accommodation is approved or is as otherwise required by law.
Visa

Pasay City, Metro Manila
Permanent
Full-time