client coverage ManagerStandard Chartered

The Role Responsibilities The Client Coverage Manager (&lsquoCCM&rsquo) is responsible for proactively managing client account portfolio on all day to day maintenance activities to ensure the highest level of client service and relationship health. The Role Responsibilities The Client Coverage Manager (&lsquoCCM') is responsible for proactively managing client account portfolio on all day to day maintenance activities to ensure the highest level of client service and relationship health. The CCM will support its respective GAMs, RAMs or FAMs on a specified client portfolio and will have the responsibility to ensure strong revenue growth and seamless client delivery execution whilst maintaining high standards of hygiene including, Operational Risk, Portfolio Management, Credit Risk, Compliance, etc. Business Partnership Provide direct support to the GAM/FAM for the assigned client portfolio as follows: Actively engage and collaborate with Clients, GAMs/ RAMs/FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams. Proactive engagement and support with RMs in origination by preparing (but not limited to) pitch books, industry leads, briefing notes, client meetings attended via call report, ISDA negotiations / documentation requirements, Account Planning requirements, etc. Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with IMO), credit monitoring (liaising with CA) and flow maintenance. Provide proactive support on account maintenance activities like documentation, reporting etc. by engaging and collaborating with the client, IMO, CA, LDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded. Escalate issues/concerns relating to account maintenance activities to the CCM Team Lead for follow up as relevant. Documentation: Credit (existing deals - Renewals/Amendments) & Other Liaise with Legal & Compliance, IMO (CRC/ CDU/ LDU) and Clients on standard documentation processes. Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary. Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems. Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner. Liaise with IMO/GAM/FAM if required on CDD related items and ensuring that CDDs/GICs are created and renewed on a timely manner. Account Management & Portfolio Quality Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc in SCI, WorkBench. Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheques are released on time. Any exceptions to be highlighted to CA and GAM/FAM. Review and follow up on Unsettled (FX) Past Due Trades reports & Failed trades reports with Operations Support Loan Drawdowns, Cash Management, Trade Offerings & Audit Confirmations. Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities. Seek transactional approvals as necessary (i.e. trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions. Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required. Provide support on other projects as assigned i.e. CIB Client Surveys, other business initiatives. Support Network Delivery through documentation facilitation (passporting). Arrange for stock inspections/valuations as required. Processes Ensure adherence to all internal/regulatory policies & regulations. Coordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Form (SIFs) wherever required within authority. Risk Management Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes. Governance Responsible for assessing the effectiveness of the Group&rsquos arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Responsible for delivering &lsquoeffective governance' capability to challenge fellow executives effectively and willingness to work with any local regulators in an open and cooperative manner. Regulatory & Business conduct Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Anti Money Laundry responsibilities Before processing any transaction, check the identity of our customers from reliable evidence as described in the Customer Due Diligence (CDD) Procedures for CIB and follow your departmental Operating Procedures (DOIs). Know enough about our customers to identify transactions which are inconsistent with their business or personal status, or do not match the normal pattern of activity for which the account was set up. Report suspicious activities immediately to your line manager without tipping off the customer. (if you know or suspect money laundering, you must contact your Country Head of Compliance). Understand and follow the sanctions restrictions which apply to the bank. Report any suspicion of fraud immediately. Do not get in the way of the reporting or investigation of any suspected financial crime. Take personal responsibility to understand the risk and compliance requirements of the role. Understand and comply with, in the letter and spirit, all applicable laws and regulations, including those governing securities activities, anti-bribery and corruption, anti-money laundering and terrorist financing and sanctions the Group&rsquos policies and procedures and the Group Code of Conduct. Other Responsibilities Embed SCB&rsquos brand and values in SCB PH CCIB team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Multiple functions country contact for loan processing (liaising with LPU for drawdown, rollover and repayment of loans). Key Stakeholders Internal: Senior Banker/Banker for designated portfolio Credit Analyst for designated portfolio Product partners for designated portfolio Key functional partners i.e. IMO, Credit, LDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc.), Finance, Marketing CM Team Lead Segment Leadership team External: Clients Legal firms, Audit Market Data Services providers Key Measurable Objectives Overall revenue growth of the portfolio: joint responsibility with RM on growth and health of client relationships (based on assigned client portfolio) Quality of portfolio and credit requirements Nil Provisioning Nil CDD Overdue Cases Timely renewal of GM and BCA approvals as well as monitoring of CaRT, EARs and EAF submissions, as necessary Satisfactory internal / external audit/reviews Our Ideal Candidate Bachelor&rsquos degree in Banking or Finance preferred Ideally 3years experience in banking or other relevant environment Role Specific Technical Competencies Manage Conduct Risk Management and Internal Controls (SIF) Business - Strategy and Business Model (SIF) Business - Market Knowledge (SIF) Business - Products and Processes Business - Business Partnering Business - Process Management Risk Management - C&I Credit Risk Sales - Relationship Management Information Systems - Applications & PC Skills About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along withminimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website
Monster

Makati City, Metro Manila
Permanent
Full-time