client coverage ManagerStandard Chartered

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
The Client Coverage Manager ('CCM') is responsible for proactively managing client account portfolio on all day to day maintenance activities to ensure the highest level of client service and relationship health. The CCM will support its respective GAMs, RAMs or FAMs on a specified client portfolio and will have the responsibility to ensure strong revenue growth and seamless client delivery execution whilst maintaining high standards of hygiene including, Operational Risk, Portfolio Management, Credit Risk, Compliance, etc.
Business Partnership
Provide direct support to the GAM/FAM for the assigned client portfolio as follows:
Actively engage and collaborate with Clients, GAMs/ RAMs/FAMs and Product Partners to understand and respond to any issues/concerns relating to the ongoing account maintenance including highlighting any unusual utilization patterns to coverage teams.
Proactive engagement and support with RMs in origination by preparing (but not limited to) pitch books, industry leads, briefing notes, client meetings attended via call report, ISDA negotiations / documentation requirements, Account Planning requirements, etc.
Ensure the highest level of client service and risk mitigation through proactive client account management support with client on-boarding (liaising with IMO), credit monitoring (liaising with CA) and flow maintenance.
Provide proactive support on account maintenance activities like documentation, reporting etc. by engaging and collaborating with the client, IMO, CA, LDU, Legal and Compliance and relevant ops teams as required to ensure the clients expectations are met or exceeded.
Escalate issues/concerns relating to account maintenance activities to the CCM Team Lead for follow up as relevant.
Documentation: Credit (existing deals - Renewals/Amendments) & Other
Liaise with Legal & Compliance, IMO (CRC/ CDU/ LDU) and Clients on standard documentation processes.
Obtain necessary approvals for T&C deviations on standard docs from the relevant authoriser as necessary.
Follow through to ensure documentation completion and validate limits are correctly loaded/reflected in TP systems.
Ensure document deficiencies are minimised (as reflected in DDW etc) and are rectified in a timely manner.
Liaise with IMO/GAM/FAM if required on CDD related items, and ensuring that CDDs/GICs are created and renewed on a timely manner.
Account Management & Portfolio Quality
Ensure general portfolio hygiene of client data from a quality control perspective i.e. correct client tagging, limit information, segment classification etc in SCI, Work Bench.
Annotate on past dues and excesses daily in the portfolio. Ensure excesses/past dues are regularized on time and cash/cheque are released on time. Any exceptions to be highlighted to CA and GAM/FAM.
Review and follow up on Unsettled (FX) Past Due Trades reports & Failed trades reports with Operations
Support Loan Draw downs, Cash Management, Trade Offerings & Audit Confirmations.
Manage any client related data queries and remediation efforts, including first level escalations on account maintenance activities.
Seek transcational approvals as necessary (i.e. trade, cash) and release trade offerings on time to ensure faster TAT on trade transactions.
Attend EAR/ASTAR Review meetings as appropriate and participate in relevant business meetings, forums or committees as required.
Provide support on other projects as assigned i.e. CIB Client Surveys, other business initiatives.
Support Network Delivery through documentation facilitation (pass porting).
Arrange for stock inspections/valuations as required.
Processes
Ensure adherence to all internal/regulatory policies & regulations.
Coordinate with Ops/GSSC to rectify any ops related issues which can be resolved locally and issue Standard Instruction Form (SIFs) wherever required within authority.
Risk Management
Be proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposes.
Governance
Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas.
Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Anti Money Laundry responsibilities
Before processing any transaction, check the identity of our customers from reliable evidence as described in the Customer Due Diligence (CDD) Procedures for CIB and follow your departmental Operating Procedures (DOIs).
Know enough about our customers to identify transactions which are inconsistent with their business or personal status, or do not match the normal pattern of activity for which the account was set up.
Report suspicious activities immediately to your line manager without tipping off the customer. (if you know or suspect money laundering, you must contact your Country Head of Compliance).
Understand and follow the sanctions restrictions which apply to the bank.
Report any suspicion of fraud immediately.
Do not get in the way of the reporting or investigation of any suspected financial crime.
Take personal responsibility to understand the risk and compliance requirements of the role. Understand and comply with, in the letter and spirit, all applicable laws and regulations, including those governing securities activities, anti-bribery and corruption, anti-money laundering and terrorist financing and sanctions; the Group's policies and procedures; and the Group Code of Conduct.
Other Responsibilities
Embed SCB's brand and values in SCB PH CCIB team.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Multiple functions; country contact for loan processing (liaising with LPU for drawdown, rollover and repayment of loans).
Key Stakeholders
Internal:
Senior Banker/Banker for designated portfolio
Credit Analyst for designated portfolio
Product partners for designated portfolio
Key functional partners i.e. IMO, Credit, LDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc.), Finance, Marketing
CM Team Lead
Segment Leadership team
External:
Clients
Legal firms, Audit
Market Data Services providers
Key Measurable Objectives
Overall revenue growth of the portfolio: joint responsibility with RM on growth and health of client relationships (based on assigned client portfolio)
Quality of portfolio and credit requirements
Nil Provisioning
Nil CDD Overdue Cases
Timely renewal of GM and BCA approvals as well as monitoring of CaRT, EARs and EAF submissions, as necessary
Satisfactory internal / external audit/reviews
Our Ideal Candidate
Bachelor's degree in Banking or Finance preferred
Ideally 3+ years experience in banking or other relevant environment
Language: English proficient
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working.
Standard Chartered

Makati City, Metro Manila
Permanent
Full-time