client assessment specialist (social Security)KMC Solutions, Inc.

All successful candidates for this role will be hired directly by the client.
IFIVE, INC. was created in 2018 to provide service and value to our customers in the medical and legal fields. Building on our management team's decades of experience in these fast moving markets, IFIVE supports our customers through call center and medical data analytic products. As US medicine evolves over the next several years, IFIVE will be there supporting our customers through our quality, innovation, and incredible Philippine-based delivery teams to meet the challenges coming our way.
Position Overview:
The Primary focus is to call and evaluate prospective clients for Social Security Disability qualification.
Duties and Responsibilities:
The Disability Evaluation Specialist shall perform duties and responsibilities, including but not
limited to the following:
Contact prospects and complete case evaluations, evaluate them using our Lead
Management System (LMS) and all other management approved acceptance criteria
Explain Social Security Disability and/or VA eligibility, benefits and our requirements, expectations, and standards
Positively promote and sell the benefits of using our services to all prospects
Accurately document all contact with prospects, enter all information and outcomes in accordance with current company policies and procedures
Meet or exceed specific performance standards approved by management. Standards may change to better reflect the job duties and business needs Respond to phone calls as needed to answer questions for clients/leads
Complete special projects and other assigned tasks
Possess excellent communication skills both verbal and written
Must be able to work independently and have great organizational skills
Data Integrity - Consistently and accurately document/enter information in accordance with current policies and practices
Maintain an organized task list on a daily basis. Set tasks and prioritize activities based on established timelines to ensure no deadlines are missed
Answer incoming calls, and respond to client correspondence, including emails and voicemails on a daily basis within acceptable timelines
Create and maintain professional relationships with peers, supervisors, clients and external field offices
Handle all client information and cases with a high degree of professionalism, confidentiality, and respect for client data privacy
Other duties as assigned
Requirements:
At least 1 year of experience in BPO or customer service preferably from the Healthcare, Legal Services industries but open to other industries.
Excellent English Communication Skills
Comfortable in working with KPI or targets
Knowledge of the disability claims process is preferred
Excellent spoken and written communication skills
Proficiency in data entry, MS Office, office management and daily operations
Ability to demonstrate empathy and quality customer service
Time management, multi-tasking, organizational and prioritization skills and the ability to work effectively in fast-paced, high-intensity environments
Ability to work independently and collaboratively
Attention to detail
Critical thinking
Professionalism and strong work ethic
Willing to work onsite at Zeta Tower, Quezon City
Bossjob

Quezon City, Metro Manila
Permanent
Full-time