claims Team LeaderQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Primary Responsibilities
Provide recommendations on business improvement plans/strategies
Ensure compliance with QBE policies, procedures and relevant legislations
Maintain product, system and process knowledge
Attend relevant process and other relevant trainings
Contribute to the refinement of processes and procedures to improve systems and procedures
Establish and maintain a good working relationship with stakeholders
Resolve escalated complaints in a timely fashion
Work with stakeholders to maximize opportunities, and achieve operations and service targets
Identify opportunities to increase turn around time and increase customer retention
Attend management meetings as directed by the management
Delegate workloads if necessary
Manage leave approval and administration
Proactively manage team and area to deliver the operational targets
Prepare and develop action plans to ensure consistent performance and focused development of all team members
Manage approvals and administration of DTRs and leave requests
Provide coaching, mentoring and necessary disciplinary action to all direct reports
Organize and facilitate regular staff meetings
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
NA
Preferred Competencies/Skills
Proficiency in MS tools
Customer service skills
Excellent verbal and written communication skills (English)
Leadership and people management skills
Well-developed inter-personal skills
Problem solving and decision making capability
Effective analytical, planning and time management skills
Workforce management skills
Presentation skills
Attention to detail
Stakeholder Management
Preferred Experience
At least 1-2 years experience in a similar role
With People Management experience who have handled 10 FTES or more is a plus
Experience with Insurance background is an advantage
Customer Service and End to End interaction management experience
Preferred Knowledge
Broad knowledge of customer service
Broad knowledge of the Insurance Business
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:-We are customer-focused-We are technical experts-We are inclusive-We are fast-paced-We are courageous-We are accountable-We are a teamAll employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Philippines
Permanent
Full-time