claims Service officerQBE Insurance

Primary Details Time Type: Full time
Worker Type: Employee
Motor Claims Lodgement
This role is responsible for managing frontline customer contacts (various media) and undertaking the appropriate action to resolve the customer's concern (respond to simple queries, transfer call to correct department, triage call to claim handler). This role is responsible for keeping service levels within target.
Job Description
Job Description
Primary Responsibilities
Ensure compliance with QBE policies, procedures and relevant legislations and regulations
Ensure compliance within delegated authority limits
Adherence to triage/ transfer guidelines
Provide feedback to claims handler on necessary action/ activity on claim
Maintain effective communication with customers
Accurately and completely respond to customer's queries on claims/ on a specific claim
Settle fast track claims where invoices are already made available by customer at the onset.
Identify recovery opportunities on claims
Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
Control the call to ensure efficiency in call handling
Required Education
Bachelor's Degree or equivalent combination of education and work experience
Required Experience
NA
Preferred Competencies/Skills
Customer service skills
Proficiency in MS tools
Analytical and negotiation skills
Excellent verbal and written communication skills (English)
Preferably with Case Management Skills
Preferred Licenses/Certifications
Abbreviated Injury Scale (AIS) certification is preferred but can also be taken as part of training
Preferred Knowledge
Preferred Basic Knowledge of Insurance
Basic Knowledge of Customer Service
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
QBE Insurance

Manila City, Metro Manila
Permanent
Full-time