claims Administrator - with 2 years of related experienceShore 360

Description
Roles and Responsibilities
- Collate & register receipt of correspondence from stakeholders, including service providers, retailers & customers
- Review correspondence ensuring information is complete & accurate, proactively taking responsibility to retrieve missing information or correct errors
- Register required information resulting from the contact in PCASA's IT systems, as required by procedures
- Identify correspondence requiring action from other team members and distribute work in accordance with service levels & procedures
- Relishes in the idea of being able to take new concepts and apply them without compromising their own style or the way they interact with customers
- Is naturally inquisitive and resourceful, always looking for ways to make the team more effective & efficient
- Is adaptable to change and is able to juggle multiple tasks, even when there are conflicting priorities
Required Experience
- PC proficiency
- Demonstrated experience in a contact centre or customer service environment
- Proven track record in matching solutions to customer needs
- Exposure to accounts payable process
A Successful Candidate must have
- Empathy
- Ability to demonstrate resilience under pressure
- Personal effectiveness in time management in prioritising tasks
- Problem-solving skills
- Attention to detail
ShoreXtra Perks
- Free barista-style coffee
- Free parking and jeepney services
- Highly engaged team
- Unlimited potential for growth
- Challenging role
- Fun and family-oriented working environment
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Availability for travel: No
Availability for change of residence: No
People with disabilities: Yes

Pampanga, Central Luzon ·  Today, 03:08 PM